Aisles Online Shopper

Hy-Vee, Inc.•Brookings, SD

11d•Onsite

About The Position

Aisles Online Shoppers fulfill online grocery orders by carefully selecting high-quality items across all departments, including fresh produce and meat, and ensuring orders are handled accurately and maintain proper temperatures. The role involves working independently in a fast-paced retail environment while providing helpful customer service throughout the shopping and pickup process.

Requirements

Commitment to Hy-Vee's mission and a genuine passion for customer service.
Ability to select high-quality products with attention to freshness and accuracy across departments.
Ability to communicate clearly and professionally with customers and store personnel.
Ability to stay organized and manage multiple tasks in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including making product substitutions.
Ability to work independently and complete daily workloads with limited supervision.
Frequently stand and walk throughout a shift.
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
Complete a pre-employment drug screen.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Greet customers warmly and assist them with their needs throughout the store.
Accurately select high-quality groceries ordered online, including produce, meat, and other fresh products.
Select, scan, and bag items from all temperature zones.
Maintain proper product temperatures throughout the fulfillment process.
Store gathered orders at the proper temperature and retrieve them promptly before customer arrival.
Cart orders to the holding area for customer pickup.
Lift, carry, and load groceries into customer vehicles.
Tender customer orders through POS and process credit card payments.
Substitute products upon customer request or when items are unavailable.
Monitor incoming online orders to ensure prompt, on-time fulfillment.
Answer phones and emails promptly and provide helpful customer service.
Follow dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.