Aisles Online Shopper

Hy-Vee, Inc.•Gladstone, MO

29d•Onsite

About The Position

Aisles Online Shoppers fulfill online grocery orders by carefully selecting high-quality products across all store departments, including fresh produce and meat. The role requires attention to freshness, accuracy, and proper handling of items across temperature zones so customers receive orders that meet their expectations. The position involves customer service, order selection and preparation, maintaining product temperatures, storing and retrieving orders, processing payments, handling substitutions, and helping customers with pickup. Shoppers work independently in a fast-paced retail environment with deadlines and multiple tasks, while following company standards and safety guidelines.

Requirements

Commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer experience.
Ability to select high-quality products with attention to freshness and accuracy across departments.
Clear, professional, and friendly communication with customers and store personnel.
Ability to stay organized and manage multiple tasks efficiently in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including making product substitutions.
Ability to work independently and complete daily workloads with limited supervision.
Ability to frequently stand and walk throughout a shift.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
Successful completion of a pre-employment drug screen is required.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Greet customers warmly and assist them with their needs throughout the store.
Accurately select online grocery orders, choosing high-quality produce, meat, and other fresh products.
Select, scan, and bag items from all temperature zones.
Maintain proper product temperatures throughout the fulfillment process.
Store gathered orders at the proper temperature and retrieve them promptly before customer arrival.
Cart orders to the customer pickup holding area.
Lift, carry, and load groceries into customer vehicles.
Tender customer orders through POS and process credit card payments.
Substitute products upon customer request or when items are unavailable.
Monitor incoming online orders to support prompt, on-time fulfillment.
Answer customer phone calls and emails promptly and provide helpful service.
Follow Hy-Vee's dress code, hygiene standards, and department and company guidelines.
Assist with other tasks or special projects as needed.