Aisles Online Shopper
About The Position
Aisles Online Shoppers fulfill online grocery orders by selecting products across store departments with care and accuracy. They choose high-quality fresh produce, meat, and other groceries, maintain items at appropriate temperatures, and prepare orders for customer pickup. The role also includes assisting customers in the store, communicating about substitutions and order needs, processing payments, and helping ensure orders are completed promptly. It is an active, fast-paced position in a retail store, requiring attention to detail, organization, and the ability to work independently with limited supervision.
Requirements
- Commitment to Hy-Vee's mission and a genuine passion for customer service.
- Ability to select high-quality products with attention to freshness and accuracy across departments.
- Ability to communicate clearly and professionally with customers and store personnel.
- Ability to stay organized and manage multiple tasks in a fast-paced, deadline-driven environment.
- Ability to identify problems and develop practical solutions, including making product substitutions.
- Ability to work independently and complete daily workloads with limited supervision.
- Ability to frequently stand and walk throughout a shift.
- Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
Nice To Haves
- High school diploma or equivalent preferred.
Responsibilities
- Greet customers warmly and assist them with their needs throughout the store.
- Accurately select online grocery orders, choosing high-quality produce, meat, and other fresh products.
- Select, scan, and bag items from all temperature zones while maintaining proper product temperatures throughout fulfillment.
- Store gathered orders at the proper temperature and retrieve them promptly before customer arrival.
- Cart orders to the holding area for customer pickup.
- Lift, carry, and load groceries into customer vehicles.
- Tender customer orders through the POS and process credit card payments.
- Substitute products upon customer request or when items are unavailable.
- Monitor incoming online orders to support prompt, on-time fulfillment.
- Answer phones and emails promptly and provide friendly, helpful customer service.
- Follow dress code, hygiene standards, and department and company guidelines.
- Assist with other tasks or special projects as needed.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
