Aisles Online Shopper

Hy-Vee, Inc.•Coralville, IA

14d•Onsite

About The Position

Aisles Online Shoppers fulfill customers’ online grocery orders by accurately selecting high-quality groceries from all departments, including fresh produce, meat, and pantry items. They help ensure each order is handled carefully, products remain at the proper temperature, and customers receive friendly, dependable service. The role is active and fast-paced, with a focus on accuracy, customer experience, and completing orders on time. Shoppers select, scan, and bag items from all temperature zones; store orders at the appropriate temperature; prepare orders for pickup; and help load groceries into customer vehicles. They also process payments, handle product substitutions, monitor incoming orders, and respond to customer calls and emails. The position works primarily in a retail store and requires following company standards and safety guidelines.

Requirements

Commitment to Hy-Vee’s mission and a genuine passion for delivering an outstanding customer experience.
Ability to select high-quality products with attention to freshness and accuracy across departments.
Ability to communicate clearly and professionally with customers and store personnel in a friendly, approachable manner.
Ability to stay organized and manage multiple tasks efficiently in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including making product substitutions.
Ability to work independently and complete daily workloads with limited supervision.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
Employment is contingent upon successful completion of a pre-employment drug screen.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Greet customers warmly and assist them with their needs throughout the store.
Accurately select high-quality groceries ordered online, including fresh produce, meat, and other products.
Select, scan, and bag items from all temperature zones.
Maintain products at the proper temperature throughout the fulfillment process.
Store gathered orders at the proper temperature and retrieve them promptly before customer arrival.
Cart orders to the holding area for customer pickup.
Lift, carry, and load groceries into customer vehicles.
Tender customer orders through POS and process credit card payments.
Substitute products at customers’ request or when items are unavailable.
Monitor incoming online orders to ensure prompt, on-time fulfillment.
Answer customer phone calls and emails promptly and provide friendly, helpful service.
Follow Hy-Vee’s dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.