Aisles Online Shopper

Hy-Vee, Inc.•Newton, IA

15d•Onsite

About The Position

Aisles Online Shoppers fulfill online grocery orders by carefully selecting high-quality products across all departments, including fresh produce and meat, and ensuring each order is handled accurately and with care. The role involves selecting, scanning, and bagging items from all temperature zones; maintaining proper product temperatures; storing and retrieving orders appropriately; and preparing them for customer pickup. Shoppers also provide customer service in person and by phone or email, process payments, make product substitutions, and help load groceries into vehicles. The position is active and fast-paced, requiring organization, attention to detail, independent work, and prompt order fulfillment.

Requirements

Commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer experience.
Ability to select high-quality products with attention to freshness and accuracy across all departments.
Ability to communicate clearly and professionally with customers and store personnel in a friendly, approachable manner.
Ability to stay organized and manage multiple tasks efficiently in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including making product substitutions.
Ability to work independently and complete daily workloads with limited supervision.
Frequently stand and walk throughout a shift.
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
Successful completion of a pre-employment drug screen.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Greet customers warmly and assist them with their needs throughout the store.
Accurately select online groceries, choosing high-quality produce, meat, and other fresh products.
Select, scan, and bag items from all temperature zones.
Ensure products maintain proper temperatures throughout the fulfillment process.
Store gathered orders at the proper temperature and retrieve them promptly before customer arrival.
Cart orders to and place them in the customer pickup holding area.
Lift, carry, and load groceries into customer vehicles.
Tender customer orders through POS and process credit card payments.
Substitute products upon customer request or when items are unavailable.
Monitor incoming online orders to ensure prompt, on-time fulfillment.
Answer phones and emails promptly and provide friendly, helpful service.
Follow the dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.