Aisles Online Shopper

Hy-Vee, Inc.•Columbia, MO

12d•Onsite

About The Position

Aisles Online Shoppers select and fulfill online grocery orders with care and precision. They choose high-quality products across all departments, including fresh produce and meat, and ensure items are handled and stored at the proper temperatures. The role involves customer service, order preparation and pickup coordination, payment processing, and timely fulfillment in a fast-paced retail environment.

Requirements

Commitment to Hy-Vee's mission and a passion for delivering an outstanding customer experience.
Ability to select high-quality products with attention to freshness and accuracy across all departments.
Ability to communicate clearly and professionally with customers and store personnel.
Ability to stay organized and manage multiple tasks efficiently in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including making product substitutions.
Ability to work independently and complete daily workloads with limited supervision.
Successful completion of a pre-employment drug screen is required.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Greet customers warmly and assist them with their needs throughout the store.
Accurately select high-quality groceries ordered online, including produce, meat, and other fresh products.
Select, scan, and bag items from all temperature zones.
Maintain products at proper temperatures throughout the fulfillment process.
Store gathered orders at the proper temperature and retrieve them promptly before customer arrival.
Cart orders to and place them in the customer pickup holding area.
Lift, carry, and load groceries into customer vehicles.
Tender customer orders through the point-of-sale system and process credit card payments.
Substitute products at the customer's request or when items are unavailable.
Monitor incoming online orders to ensure prompt, on-time fulfillment.
Answer phones and emails promptly and provide helpful customer service.
Follow the company's dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.