Online Shopping Service Lead

Hy-Vee, Inc.•Wausau, WI

About The Position

The Aisles Online Service Lead assists in managing daily center operations and directing labor. The role supervises and directs Aisles Online employees, plans labor usage for efficiency and cost control, maintains in-house quality control, communicates operational needs and issues to supervisors, and supports customer relations. The position also trains new employees, maintains employee records, documents employee interactions, completes performance reviews, and participates in productivity reviews. It requires friendly, efficient customer service and adherence to company policies and store guidelines.

Requirements

Must be at least 18 years old.
Ability to use logical or scientific thinking to solve problems involving abstract and concrete variables.
Ability to perform arithmetic, algebraic, and geometric calculations.
Ability to exert up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Ability to stand and walk for 6–8 hours a day.
Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Visual ability to see from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.
Successful completion of a pre-employment drug screen is required.

Nice To Haves

High school graduate or equivalent education preferred.
Six months to one year of similar or related job experience preferred.

Responsibilities

Adhere to company policies and store guidelines, and report to work as scheduled and on time.
Answer customer calls promptly and provide helpful service, including taking orders.
Provide friendly, efficient customer service; address customer concerns and handle complaints as needed.
Maintain a positive, flexible, and team-oriented atmosphere, and greet employees in a friendly manner.
Supervise and direct employees’ work, including instructing, assigning, reviewing, and planning work; maintaining standards; coordinating activities; allocating personnel; and addressing employee problems.
Organize and plan labor usage for efficiency and cost control.
Maintain in-house quality control, including cleaning and proper handling of equipment and merchandise.
Communicate with supervisors about labor needs and receiving, storage, rotation, and delivery issues.
Respond to questions and issues from employees and customers.
Attend and participate in meetings.
Maintain employee records and document employee interactions.
Train new employees.
Complete employee performance reviews and participate in productivity reviews.
Perform other job-related duties and special projects as required.