Aisle Online Service lead

Hy-Vee, Inc.•Windsor Heights, IA

5d•Onsite

About The Position

The Aisles Online Service Lead assists in managing daily operations, directing labor, and keeping the team focused and on track while delivering an outstanding customer experience. The role includes supervising employees, organizing workflow, addressing customer concerns, and communicating with department leadership to help ensure orders are fulfilled accurately and on time. The position is based primarily in a retail store setting and involves working under constant pressure to meet deadlines and manage multiple priorities. The employee may be exposed to dirt, dust, noise, temperature extremes, dampness, vibrations, equipment movement hazards, cleaning chemicals and solvents, and electrical equipment. Safety training is provided. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

Commitment to Hy-Vee’s mission and a genuine passion for delivering an outstanding customer and team experience.
Ability to lead, direct, and support a team in a fast-paced, deadline-driven environment.
Ability to apply logical thinking to solve problems involving abstract and concrete variables.
Strong math skills, including arithmetic, algebraic, and geometric calculations as needed.
Clear and professional communication with customers, team members, and supervisors.
Ability to stay organized and manage multiple priorities and operational needs simultaneously.
Ability to handle confidential information, including sales reports and profit and loss data, with discretion.
Frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
Where applicable to the role, safely use sharp knives and blades for food preparation.
Where applicable to the role, work around heat- and burn-related hazards associated with cooking, baking, or grilling equipment.
Where applicable to the role, operate a delivery vehicle in accordance with applicable DOT standards.

Nice To Haves

High school diploma or equivalent preferred.
Six months of similar or related job experience preferred.

Responsibilities

Deliver outstanding customer service by greeting customers, assisting with their needs, and handling and resolving concerns.
Supervise and direct Aisles Online employees and organize and plan labor for efficiency and cost control.
Maintain in-house quality control, including cleaning and proper handling of equipment and merchandise.
Communicate with supervisors regarding labor needs, receiving, storage, rotation, and delivery issues.
Respond promptly and professionally to questions and issues from employees and customers.
Maintain employee records and document employee interactions.
Train new employees and complete employee performance and productivity reviews.
Recommend employee disciplinary action when appropriate.
Attend and participate in team meetings as assigned.
Answer customer calls promptly and provide friendly, helpful service, including taking orders.
Follow Hy-Vee’s dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.