Aisles Online Service Lead
Hy-Vee, Inc.•Sioux Falls, SD
•Onsite
About The Position
The Aisles Online Service Lead assists with managing daily department operations, directing labor, and keeping employees focused on delivering an outstanding customer experience. The role supervises employees, organizes workflow, addresses customer concerns, and communicates with department leadership to help ensure orders are fulfilled accurately and on time. The position requires a customer-focused leader who can keep operations moving smoothly in a fast-paced environment.
Requirements
- Commitment to Hy-Vee's mission and passion for delivering an outstanding customer and team experience.
- Ability to lead, direct, and support a team in a fast-paced, deadline-driven environment.
- Ability to apply logical thinking to solve problems involving abstract and concrete variables.
- Strong math skills, including arithmetic, algebraic, and geometric calculations as needed.
- Clear and professional communication with customers, team members, and supervisors.
- Ability to stay organized and manage multiple priorities and operational needs simultaneously.
- Ability to handle confidential information, including sales reports and profit and loss data, with discretion.
Nice To Haves
- High school diploma or equivalent preferred.
- Six months of similar or related job experience preferred.
Responsibilities
- Greet customers, assist with their needs, and handle and resolve customer concerns.
- Supervise and direct Aisles Online employees and organize and plan labor for efficiency and cost control.
- Maintain in-house quality control, including cleaning and proper handling of equipment and merchandise.
- Communicate with supervisors about labor needs, receiving, storage, rotation, and delivery issues.
- Respond to employee and customer questions and issues promptly and professionally.
- Maintain employee records and document employee interactions.
- Train new employees and complete employee performance and productivity reviews.
- Recommend employee disciplinary action.
- Attend and participate in team meetings as assigned.
- Answer customer calls promptly, provide helpful service, and take customer orders.
- Follow Hy-Vee's dress code, hygiene standards, and department and company guidelines.
- Assist with other tasks and special projects as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
