Aisles Online Service Lead

Hy-Vee•Oakdale, MN

3d•Onsite

About The Position

The Aisles Online Service Lead assists in managing daily department operations, directing labor, and keeping the team focused on fulfilling every order accurately and on time while delivering an outstanding customer experience. The role supervises employees, organizes workflow, handles customer concerns, and communicates with department leadership. It is a fast-paced position with ongoing deadlines and multiple priorities, primarily in a retail store setting. The lead supports the Aisles Online team and reports to the Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, E-commerce, and Health Wellness Home, and the Aisles Online Department Manager. Aisles Online employees report directly to this role. The position is hourly, and employment is contingent on successfully completing a pre-employment drug screen.

Requirements

Commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer and team experience.
Ability to lead, direct, and support a team in a fast-paced, deadline-driven environment.
Ability to use logical thinking to solve problems involving abstract and concrete variables.
Strong math skills, including arithmetic, algebraic, and geometric calculations as needed.
Clear, professional communication with customers, team members, and supervisors.
Ability to stay organized and manage multiple priorities and operational needs simultaneously.
Ability to handle confidential information, including sales reports and profit-and-loss data, with discretion.
Frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
High school diploma or equivalent preferred.
Six months of similar or related job experience preferred.

Nice To Haves

High school diploma or equivalent.
Six months of similar or related job experience.

Responsibilities

Provide outstanding customer service, greet customers, assist with their needs, and resolve customer concerns.
Supervise and direct Aisles Online employees; organize and plan labor for efficiency and cost control.
Maintain in-house quality control, including cleaning and proper handling of equipment and merchandise.
Communicate with supervisors about labor needs and receiving, storage, rotation, and delivery issues.
Respond promptly and professionally to questions and issues from employees and customers.
Maintain employee records and document employee interactions.
Train new employees and complete employee performance and productivity reviews.
Recommend employee disciplinary action when appropriate.
Attend and participate in team meetings as assigned.
Answer the phone promptly, provide helpful service to callers, and take customer orders.
Follow Hy-Vee's dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.