Aisles Online Service Lead
About The Position
The Aisles Online Service Lead assists with managing daily department operations, directing labor, and keeping the team focused on fulfilling every order accurately and on time while delivering outstanding customer service. The role supervises employees, organizes workflow, responds to customer and employee concerns, and communicates with department leadership. It is a fast-moving position in a retail store setting, with constant pressure to meet deadlines and manage multiple priorities. Night and weekend shifts are required. Employment is contingent upon successful completion of a pre-employment drug screen.
Requirements
- Commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer and team experience.
- Ability to lead, direct, and support a team in a fast-paced, deadline-driven environment.
- Ability to use logical thinking to solve problems involving abstract and concrete variables.
- Strong math skills, including arithmetic, algebraic, and geometric calculations as needed.
- Clear and professional communication with customers, team members, and supervisors.
- Ability to stay organized and manage multiple priorities and operational needs simultaneously.
- Ability to handle confidential information, including sales reports and profit and loss data, with discretion.
- High school diploma or equivalent preferred.
- Six months of similar or related job experience preferred.
- Ability to frequently stand and walk throughout a shift in sales, food service, or delivery areas.
- Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
Nice To Haves
- High school diploma or equivalent.
- Six months of similar or related job experience.
Responsibilities
- Deliver outstanding customer service, greet customers, assist with their needs, and handle and resolve concerns.
- Supervise and direct Aisles Online employees; organize and plan labor for efficiency and cost control.
- Maintain in-house quality control, including cleaning and proper handling of equipment and merchandise.
- Communicate with supervisors about labor needs, receiving, storage, rotation, and delivery issues.
- Respond to employee and customer questions and issues promptly and professionally.
- Maintain employee records and document employee interactions.
- Train new employees and complete performance and productivity reviews.
- Recommend employee disciplinary action when appropriate.
- Attend and participate in team meetings as assigned.
- Answer the phone promptly, provide helpful service to callers, and take customer orders.
- Follow Hy-Vee's dress code, hygiene standards, and department and company guidelines.
- Assist with other tasks and special projects as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
