Aisles Online Service Lead
About The Position
The Aisles Online Service Lead assists with managing daily department operations, directing labor, and keeping employees focused on fulfilling orders accurately and on time while providing an outstanding customer experience. The role supervises employees, organizes workflow, handles customer concerns, and communicates operational needs and issues to department leadership. The position works primarily in a retail store setting in a fast-moving environment with constant pressure to meet deadlines and manage multiple priorities. The lead supports customer service, quality control, employee training and reviews, recordkeeping, and compliance with company and department guidelines. Employment is contingent upon successful completion of a pre-employment drug screen.
Requirements
- Commitment to Hy-Vee's mission and passion for delivering an outstanding customer and team experience.
- Ability to lead, direct, and support a team in a fast-paced, deadline-driven environment.
- Ability to use logical thinking to solve problems involving abstract and concrete variables.
- Strong math skills, including arithmetic, algebraic, and geometric calculations as needed.
- Clear and professional communication with customers, team members, and supervisors.
- Organization and ability to manage multiple priorities and operational needs simultaneously.
- Ability to handle confidential information, including sales reports and profit and loss data, with discretion.
Nice To Haves
- High school diploma or equivalent.
- Six months of similar or related job experience.
Responsibilities
- Deliver outstanding customer service by greeting customers, assisting with their needs, and handling and resolving concerns.
- Supervise and direct Aisles Online employees, organizing and planning labor for efficiency and cost control.
- Maintain in-house quality control, including cleaning and proper handling of equipment and merchandise.
- Communicate with supervisors regarding labor needs, receiving, storage, rotation, and delivery issues.
- Respond to employee and customer questions and issues promptly and professionally.
- Maintain employee records and document employee interactions.
- Train new employees and complete employee performance and productivity reviews.
- Recommend employee disciplinary action.
- Attend and participate in team meetings as assigned.
- Answer the phone promptly, provide helpful service to callers, and take customer orders.
- Follow Hy-Vee's dress code, hygiene standards, and department and company guidelines.
- Assist with other tasks and special projects as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
