Aisles Online Produce Shopper

Hy-Vee•New Hope, MN

12d•Onsite

About The Position

Aisles Online Produce Shoppers select high-quality produce and accurately fulfill online grocery orders from start to finish. The role requires knowledge of produce, an eye for freshness and appearance, and a commitment to providing customers with a positive online shopping experience. Shoppers work in a fast-paced retail environment, manage deadlines and multiple tasks, and support other tasks or special projects as needed. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

Commitment to Hy-Vee's mission and a genuine passion for delivering outstanding customer service.
Ability to identify and select high-quality produce based on freshness and appearance.
Clear, professional, and friendly communication with customers and store personnel.
Ability to stay organized and manage multiple tasks in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including making product substitutions.
Ability to work independently and complete daily workloads with limited supervision.
Frequently stand and walk throughout a shift.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
High school diploma or equivalent preferred.

Nice To Haves

Knowledge of produce and a passion for fresh products.

Responsibilities

Greet customers warmly and provide assistance throughout the store.
Accurately select online grocery orders, prioritizing produce quality, freshness, and appearance.
Maintain accurate knowledge of produce merchandise available at the store.
Select, scan, and bag items from all temperature zones while maintaining proper product temperatures throughout fulfillment.
Store gathered orders at the appropriate temperature and retrieve them promptly before customer arrival.
Cart orders to the holding area for customer pickup.
Lift, carry, and load groceries into customer vehicles.
Tender customer orders through the POS and process credit card payments.
Substitute products upon customer request or when items are unavailable.
Monitor incoming online orders to ensure prompt, on-time fulfillment.
Respond promptly to customer phone calls and emails with friendly, helpful service.
Follow Hy-Vee dress code, hygiene standards, and department and company guidelines.
Assist with other tasks or special projects as needed.