Aisles Online Produce Shopper

Hy-Vee, Inc.•New Hope, MN

14d•$14 - $17•Onsite

About The Position

The Aisles Online Produce Shopper selects high-quality, fresh produce and accurately fulfills online grocery orders from start to finish. The role uses knowledge of produce to choose items based on freshness and appearance while helping ensure customers have a positive online shopping experience. It is a fast-paced position focused on customer service, order accuracy, and timely fulfillment.

Requirements

Commitment to Hy-Vee's mission and a genuine passion for outstanding customer service.
Ability to identify and select high-quality produce based on freshness and appearance.
Ability to communicate clearly and professionally with customers and store personnel.
Ability to stay organized and manage multiple tasks in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including making product substitutions.
Ability to work independently and complete daily workloads with limited supervision.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Greet customers warmly and assist them with their needs throughout the store.
Accurately select groceries ordered online, choosing high-quality produce based on freshness and appearance.
Maintain accurate knowledge of produce merchandise offered at the store location.
Select, scan, and bag items from all temperature zones.
Maintain proper product temperatures throughout the fulfillment process.
Store gathered orders at the proper temperature and retrieve them promptly before customer arrival.
Cart orders to and place them in the customer pickup holding area.
Lift, carry, and load groceries into customer vehicles.
Tender customer orders through POS and process credit card payments.
Substitute products upon customer request or when items are unavailable.
Monitor incoming online orders to support prompt, on-time fulfillment.
Answer phones and emails promptly and provide helpful customer service.
Follow Hy-Vee's dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.