Airside Experience Specialist - RDU - PT

Signature Aviation•Morrisville, NC

11d•Onsite

About The Position

The Airside Experience Specialist is the guest-facing representative of a private aviation terminal, providing a seamless, personalized, and welcoming experience for guests, crew members, and aircraft. The role combines hospitality and hands-on operational support, including operating ground service equipment and performing aircraft ground services. Work takes place around active aircraft and outdoors in varying weather conditions, with schedule flexibility that includes nights, weekends, and holidays. The position supports safe, efficient airside operations and a broad range of aircraft and guest services, such as fueling, de-icing, ground power, lavatory and potable water service, parking, marshalling, wing walking, catering delivery, towing, luggage handling, and guest transportation. The specialist must follow operational, safety, security, and guest-service procedures; maintain accurate records; and stop and report unsafe work conditions. This is a part-time role at RDU.

Requirements

High school diploma or General Education Degree (GED).
At least 18 years of age.
Ability to pass company criminal and motor vehicle background checks and drug tests, meet airport background-check requirements for an airport security badge, and be insurable under the company’s applicable insurance policies.
Legally authorized to work in the jurisdiction of employment.
Excellent vision and coordination to move or direct aircraft and visually inspect aircraft fuel; ability to pass a color vision test for aviation fuel inspection.
Valid state driver’s license; a commercial driver’s license may be required in some locations based on local regulations and business needs.
Good judgment and ability to follow supervisor and management directions.
Ability to read and comprehend safety rules, operating instructions, and procedure manuals in English, and to communicate clearly in English in person, by telephone, by radio, and in writing.
Ability to perform simple arithmetic, including calculations involving percentages, fractions, angles, degrees, and time.
Ability to enter, exit, and operate motor vehicles and ground support equipment, and to safely and efficiently perform tasks such as fueling and de-icing from elevated heights.
Ability to carry out multi-step instructions and handle standardized situations with few or no variables.
Ability to work well with others and collaborate effectively with team members while serving guests.
Ability to multitask while maintaining attention to detail.
Ability to use a computer and email, learn company software, and complete computer-based training modules.
Ability to successfully and promptly complete Signature’s training programs.
Ability to maintain professionalism and confidentiality, anticipate guest needs, prioritize requests and responsibilities, and multitask in a fast-paced environment.

Nice To Haves

Three to six months of experience and/or training in aviation, customer service, or a related field, or an equivalent combination of education, experience, and training.

Responsibilities

Work with the team to conduct safe and efficient airside operations in accordance with policies and standard operating procedures, communicating accurately through appropriate methods.
Collaborate with team members, guests, clients, vendors, and aircraft crewmembers to meet service needs, including fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, catering delivery, and towing.
Prepare for arriving and departing aircraft, identify and perform open job tasks, and promptly raise observed safety concerns.
Operate and drive ground service equipment, including fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks.
Load and unload luggage and cargo to and from aircraft, the private aviation terminal, guest vehicles, or other transportation.
Provide professional, friendly guest service and maintain a positive, helpful attitude.
Drive shuttle vehicles to transport guests, luggage, and cargo safely and courteously.
Maintain safe, clean, and secure ramps and operations.
Handle fuel quality control, fuel receipt, inventory, and related documentation accurately.
Understand, comply with, and enforce operational, safety, and guest-service requirements.
Stop work when an unsafe condition or act could cause harm to people, the environment, company or guest assets, or the company’s reputation; report concerns and cooperate in resolving them.
Follow emergency response procedures during critical events.
Comply with and enforce physical, cyber, and data security protocols established by Signature Aviation and the airport.
Create accurate records of time worked and activities and services performed.