Airside Experience Specialist - INT - PT

Signature Aviation•Winston-Salem, NC

4d•Onsite

About The Position

As an Airside Experience Specialist, you are the face of a private aviation terminal, delivering a seamless, personalized, and welcoming experience for guests, crew members, and aircraft. The role combines hospitality with hands-on operational support to care for guests from arrival through departure. It involves operating ground service equipment and performing aircraft ground services, while working around active aircraft and outdoors in varying weather. Schedule flexibility is required, including nights, weekends, and holidays. The position requires safe and efficient airside operations, strong guest service, and close coordination with team members, clients, vendors, and aircraft crew. Duties include providing aircraft services, operating ground equipment and shuttle vehicles, handling luggage and cargo, maintaining ramps, documenting work, following safety and security procedures, and responding to emergencies. Signature Aviation describes itself as a global network of private aviation terminals with more than 225 locations and nearly 6,000 team members. It offers benefits and resources supporting team well-being and professional development, and describes community volunteering and support for aviation professionals and veterans.

Requirements

High school diploma or General Education Degree (GED).
Must be at least 18 years old.
Must pass company criminal and motor vehicle background checks and drug tests, meet airport background check requirements to obtain and maintain an airport security badge, and be insurable under applicable Company insurance policies.
Must be legally authorized to work in the jurisdiction of employment.
Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel; must pass a color vision test for aviation fuel inspection.
Valid state driver's license; a commercial driver's license (CDL) is required in some locations as dictated by local regulations and business needs.
Ability to exercise good judgment and follow supervisor or management directions.
Excellent guest service skills, an energetic and outgoing guest-focused personality, ability to anticipate needs, prioritize requests, multitask in a fast-paced environment, and maintain professionalism and confidentiality.
Ability to read and understand safety rules, operating instructions, and procedure manuals in English, and clearly communicate in English in person, by telephone, radio, and in writing.
Ability to perform simple arithmetic, including percentages, fractions, angles, degrees, and time.
Ability to enter, exit, and operate motor vehicles and ground support equipment, and safely and efficiently perform tasks such as fueling and de-icing from elevated heights.
Ability to carry out multi-step instructions and handle standardized situations with occasional or no variables.
Ability to work well with others and collaborate effectively with team members while serving guests.
Ability to handle multiple tasks simultaneously while maintaining attention to detail.
Ability to use a computer and email, learn company software, and pass computer-based training modules.
Ability to complete Signature’s training programs successfully and on time.

Nice To Haves

Three to six months of experience and/or training in aviation, customer service, or a related field, or an equivalent combination of education, experience, and training.

Responsibilities

Work as part of a team to conduct airside operations safely and efficiently in accordance with policies and standard operating procedures, communicating accurately through various methods.
Collaborate with team members, guests, clients, vendors, and aircraft crew to meet service needs, including fueling, de-icing, lavatory, ground power, potable water, parking, marshalling, wing walking, catering delivery, and towing.
Prepare for arriving and departing aircraft, identify and perform open job tasks, and promptly raise observed safety concerns.
Operate and drive ground service equipment, including fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks.
Load and unload luggage and other cargo into and out of aircraft and between the private aviation terminal, guest vehicles, and other transportation.
Provide professional, friendly guest service and maintain a positive, helpful attitude.
Drive a shuttle vehicle to transport guests, luggage, and cargo safely and courteously.
Maintain safe, clean, and secure ramps and operations.
Handle fuel quality control, fuel receipt, inventory, and related documentation accurately.
Understand, comply with, and enforce operational, safety, and guest service requirements.
Stop work when unsafe conditions or acts may cause harm to people, the environment, assets, or the Company's reputation; report concerns to the appropriate manager and cooperate in addressing them.
Follow emergency response procedures during critical events.
Understand, comply with, and enforce physical, cyber, and data security protocols required by Signature Aviation and the airport.
Create accurate records of time worked and activities and services performed.