Airside Experience Specialist - RDU - PT

Signature Aviation•Morrisville, NC

5d•Onsite

About The Position

As an Airside Experience Specialist, you are the face of the private aviation terminal, delivering a seamless, personalized, and welcoming experience for every guest, crew member, and aircraft. The role combines hospitality with hands-on operational support, helping guests feel cared for from arrival to departure. You will operate ground service equipment, perform aircraft ground services, and provide professional guest service in a fast-paced private aviation environment. The position requires schedule flexibility, including nights, weekends, and holidays, and work outdoors around active aircraft in varying weather conditions.

Requirements

High school diploma or GED.
At least 18 years of age.
Ability to pass company criminal and motor vehicle background checks and drug tests, meet airport background-check requirements to obtain and maintain an airport security badge, and be insurable under applicable company insurance policies.
Legally authorized to work in the jurisdiction of employment.
Excellent vision and coordination to move or direct aircraft and visually inspect aircraft fuel; ability to pass a color vision test for aviation fuel inspection.
Valid state driver’s license; a commercial driver’s license may be required in some locations based on local regulations and business needs.
Ability to exercise good judgment and follow supervisor or management directions.
Excellent guest service skills, an energetic and outgoing guest-focused personality, ability to anticipate guest needs and multitask in a fast-paced environment, and ability to maintain professionalism and confidentiality.
Ability to read and comprehend safety rules, operating instructions, and procedure manuals in English, and communicate clearly in English in person, by telephone, by radio, and in writing.
Ability to perform simple arithmetic, including percentages, fractions, angles, degrees, and time calculations.
Ability to enter, exit, and operate motor vehicles and ground support equipment, and safely perform tasks such as fueling and de-icing from elevated heights.
Ability to follow multistep instructions and handle standardized situations with occasional or no variables.
Ability to work well with others and collaborate effectively with team members while serving guests.
Ability to handle multiple tasks simultaneously while maintaining attention to detail.
Ability to use a computer and email, learn company software, and pass computer-based training modules.
Ability to successfully and promptly complete Signature’s training programs.

Nice To Haves

Three to six months of experience and/or training in aviation, customer service, or another related field, or an equivalent combination of education, experience, and/or training.

Responsibilities

Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures, communicating accurately through various methods.
Collaborate with team members, guests, clients, vendors, and aircraft crewmembers to meet service needs, including fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, catering delivery, and towing.
Prepare for arriving and departing aircraft, identify and perform open job tasks, and promptly raise observed safety concerns.
Operate and drive ground service equipment, including fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks.
Load and unload luggage and other cargo to and from aircraft, the private aviation terminal, guest vehicles, and other transportation.
Provide professional, friendly guest service and maintain a positive, helpful attitude.
Drive shuttle vehicles to safely and courteously transport guests, luggage, and cargo.
Maintain safe, clean, and secure ramps and operations.
Handle fuel quality control, fuel receipt, inventory, and related documentation.
Understand, comply with, and enforce operational, safety, and guest service requirements.
Stop work when unsafe conditions or acts may cause harm to people, the environment, company or guest assets, or the company’s reputation; report concerns and cooperate in addressing them.
Follow emergency response procedures during critical events.
Comply with and enforce physical, cyber, and data security protocols required by Signature Aviation and the airport.
Create accurate records of time worked and activities and services performed.