Airside Experience Specialist - RDU

Signature Aviation•Morrisville, NC

10d•Onsite

About The Position

The Airside Experience Specialist is the face of a private aviation terminal, providing a seamless, personalized, and welcoming experience for guests, crew members, and aircraft. The role combines hospitality with hands-on operational support, including operating ground service equipment and performing aircraft ground services. The specialist helps guests feel cared for from arrival through departure while maintaining a professional, service-first approach in a fast-paced environment. The position involves working outdoors around active aircraft in varying weather conditions. Schedule flexibility is required, including nights, weekends, and holidays. Duties include supporting aircraft services and ramp operations, transporting guests and cargo, and following operational, safety, security, and emergency procedures.

Requirements

High school diploma or GED.
At least 18 years of age.
Ability to pass company criminal and motor vehicle background checks and drug tests, meet airport background-check requirements to receive and maintain a security badge, and be insurable under applicable company policies.
Legal authorization to work in the jurisdiction of employment.
Excellent vision and coordination to move or direct aircraft and visually inspect aircraft fuel.
Ability to pass a color vision test for aviation fuel inspection.
Valid state driver’s license; a commercial driver’s license may be required at some locations based on local regulations and business needs.
Good judgment and ability to follow directions and directives from supervisors or management.
Excellent guest service skills and an energetic, outgoing, guest-focused personality; ability to anticipate guest needs and prioritize requests and responsibilities while multitasking in a fast-paced environment.
Ability to maintain professionalism and confidentiality.
Ability to read and understand safety rules, operating instructions, and procedure manuals in English, and communicate clearly in English in person, by telephone, radio, and in writing.
Ability to perform simple arithmetic, including addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, and time.
Ability to enter, exit, and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars.
Ability to perform duties such as fueling and de-icing safely and efficiently from elevated heights.
Ability to carry out multi-step instructions and handle standardized situations with only occasional or no variables.
Ability to work well with others and collaborate effectively with team members while serving guests.
Ability to manage multiple tasks simultaneously while maintaining attention to detail.
Ability to use a computer and email, learn company software, and pass computer-based training modules.

Nice To Haves

Three to six months of experience and/or training in aviation, customer service, or a related field, or an equivalent combination of education, experience, and training.

Responsibilities

Work with the team to conduct airside operations safely and efficiently in accordance with policies and standard operating procedures, communicating accurately through appropriate methods.
Collaborate with team members, guests, clients, vendors, and aircraft crewmembers to meet service needs.
Provide aircraft services including fueling, de-icing, lavatory, ground power, and potable water services; parking, marshalling, wing walking, catering delivery, and towing.
Prepare for arriving and departing aircraft, identify and perform open tasks, and promptly raise observed safety concerns.
Operate and drive ground service equipment, including fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks.
Load and unload luggage and other cargo to and from aircraft, the terminal, guest vehicles, and other transportation.
Provide professional, friendly guest service and maintain a positive, helpful attitude.
Drive shuttle vehicles to transport guests, luggage, and cargo safely and courteously.
Maintain safe, clean, and secure ramps and operations.
Handle fuel quality control, fuel receipt, inventory, and related documentation accurately.
Understand, comply with, and enforce applicable operational, safety, and guest service requirements.
Stop work when an unsafe condition or act could cause harm to people, the environment, company or guest assets, or the company’s reputation; report concerns and cooperate in addressing them.
Follow emergency response procedures during critical events.
Comply with and enforce physical, cyber, and data security protocols established by Signature Aviation and the airport.
Create accurate records of time worked and activities and services performed.
Complete Signature’s training programs successfully and on time.