Airside Experience Specialist

Signature Aviation•Boca Raton, FL

About The Position

The Airside Experience Specialist represents the private aviation terminal and provides a welcoming, personalized experience for guests, crew members, and aircraft. The role combines hospitality with hands-on airside operations, including operating ground service equipment and performing aircraft ground services. The position involves working outdoors around active aircraft and in varying weather conditions, with schedule flexibility required for nights, weekends, and holidays. The specialist supports safe, efficient terminal operations and delivers services such as fueling, de-icing, lavatory service, ground power, potable water, aircraft parking and marshalling, wing walking, catering delivery, and towing. The role also includes guest transportation, baggage and cargo handling, fuel quality control and documentation, maintaining ramp security and cleanliness, following emergency and security procedures, and keeping accurate records of time and services performed. Signature Aviation describes itself as a global network of more than 225 private aviation terminal locations, with nearly 6,000 team members. The company says it supports team members’ well-being and professional development and participates in community and volunteer initiatives.

Requirements

High school diploma or GED.
Must be at least 18 years of age.
Must pass company criminal and motor vehicle background checks and drug tests, meet airport background check requirements for an airport security badge, and be insurable under the company’s applicable insurance policies.
Must be legally authorized to work in the jurisdiction of employment.
Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel; must pass a color vision test for aviation fuel inspection.
Valid state driver’s license; a CDL may be required in some locations according to local regulations and business needs.
Ability to exercise good judgment and follow supervisor or management directions.
Excellent guest service skills, an energetic and outgoing personality, ability to anticipate guest needs and prioritize requests while multitasking, and ability to maintain professionalism and confidentiality.
Ability to read and comprehend safety rules, operating instructions, and procedure manuals in English, and communicate clearly in English in person, by telephone, radio, and in writing.
Ability to perform simple arithmetic, including percentages, fractions, angles, degrees, and time calculations.
Ability to enter, exit, and operate motor vehicles and ground support equipment, and safely perform functions such as fueling and de-icing from elevated heights.
Ability to carry out multi-step instructions and handle standardized situations with few or no variables.
Ability to work well with others and collaborate effectively with team members while serving guests.
Ability to handle multiple tasks simultaneously while maintaining attention to detail.
Ability to use a computer and email, learn company software, and pass computer-based training modules.
Ability to complete Signature’s training programs successfully and on time.

Nice To Haves

Three to six months of experience and/or training in aviation, customer service, or a related field, or an equivalent combination of education, experience, and/or training.

Responsibilities

Work with the team to conduct airside operations safely and efficiently in accordance with policies and standard operating procedures, communicating accurately through various methods.
Collaborate with team members, guests, clients, vendors, and aircraft crewmembers to meet service needs.
Prepare for arriving and departing aircraft, perform open job tasks, and promptly raise observed safety concerns.
Operate and drive ground service equipment, including fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks.
Load and unload luggage and cargo to and from aircraft, the private aviation terminal, guest vehicles, or other transportation.
Provide professional, friendly guest service and maintain a positive, helpful attitude.
Drive shuttle vehicles to transport guests, luggage, and cargo safely and courteously.
Maintain safe, clean, and secure ramps and operations.
Handle fuel quality control, fuel receipt, inventory, and related documentation.
Understand, comply with, and enforce operational, safety, and guest service requirements.
Stop work when continuing could cause harm to people, the environment, company or guest assets, or the company’s reputation; report concerns and cooperate in addressing unsafe acts or conditions.
Follow emergency response procedures during critical events.
Comply with and enforce physical, cyber, and data security protocols established by Signature Aviation and the airport.
Create accurate records of time worked and activities and services performed.