Airside Experience Specialist

Signature Aviation•Roanoke, VA

1d•Onsite

About The Position

The Airside Experience Specialist represents the private aviation terminal and provides a seamless, personalized, and welcoming experience for guests, crew members, and aircraft. The role combines hospitality and hands-on operational support, including operating ground service equipment and performing aircraft ground services. It requires schedule flexibility, including nights, weekends, and holidays, and working outdoors around active aircraft in varying weather conditions. The specialist supports airside operations safely and efficiently, coordinates with team members and customers, prepares for aircraft arrivals and departures, performs aircraft and ramp services, handles fuel and related documentation, transports guests and cargo, and maintains secure, clean operations. The role also requires following safety, security, emergency-response, and guest-service procedures and creating accurate records of work performed.

Requirements

High school diploma or General Education Degree (GED).
Minimum age of 18.
Ability to pass company criminal and motor vehicle background checks and drug tests, meet airport background-check requirements for an airport security badge, and be insurable under applicable company insurance policies.
Legally authorized to work in the jurisdiction of employment.
Excellent vision and coordination to move or direct aircraft and visually inspect aircraft fuel; ability to pass a color vision test for aviation fuel inspection.
Valid state driver’s license; a commercial driver’s license may be required in some locations based on local regulations and business needs.
Ability to exercise good judgment and follow supervisor or management directions.
Excellent guest-service skills, an energetic and outgoing personality, ability to anticipate guest needs, prioritize requests, multitask in a fast-paced environment, and maintain professionalism and confidentiality.
Ability to read and understand safety rules, operating instructions, and procedure manuals in English, and communicate clearly in English in person, by telephone, radio, and in writing.
Ability to perform simple arithmetic, including calculations involving percentages, fractions, angles, degrees, and time.
Ability to enter, exit, and operate motor vehicles and ground support equipment, and safely and efficiently perform tasks such as fueling and de-icing from elevated heights.
Ability to carry out multi-step instructions and handle standardized situations with occasional or no variables.
Ability to work well with others and collaborate effectively with team members and guests.
Ability to handle multiple tasks simultaneously while maintaining attention to detail.
Ability to use a computer and email, learn company software, and pass computer-based training modules.
Ability to complete Signature’s training programs successfully and on time.
Ability to work nights, weekends, and holidays and outdoors around active aircraft in varying weather conditions.

Nice To Haves

Three to six months of experience and/or training in aviation, customer service, or a related field, or an equivalent combination of education, experience, and/or training.

Responsibilities

Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures, communicating effectively through various methods.
Collaborate with team members, guests, clients, vendors, and aircraft crewmembers to meet service needs, including fueling, de-icing, lavatory, ground power, potable water, parking, marshalling, wing walking, catering delivery, and towing.
Prepare for arriving and departing aircraft, identify and perform open job tasks, and promptly raise observed safety concerns.
Operate and drive ground service equipment, including fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks.
Load and unload luggage and other cargo to and from aircraft, the private aviation terminal, guest vehicles, and other transportation.
Provide professional, friendly guest service and maintain a positive, helpful attitude.
Drive shuttle vehicles to transport guests, luggage, and cargo safely and courteously.
Maintain safe, clean, and secure ramps and operations.
Handle fuel quality control, fuel receipt, inventory, and related documentation accurately.
Understand, comply with, and enforce operational, safety, and guest-service requirements.
Stop work when an unsafe condition or act could cause harm to people, the environment, company or guest assets, or the company’s reputation; report concerns and cooperate in resolving them.
Follow emergency response procedures during critical events.
Comply with and enforce Signature Aviation and airport physical, cyber, and data security protocols.
Create accurate records of time worked and activities and services performed.