Airside Experience Specialist

Signature Aviation•Dulles, VA

8h•Onsite

About The Position

The Airside Experience Specialist is the face of the private aviation terminal, delivering a seamless, personalized, and welcoming experience for guests, crew members, and aircraft. The role combines hospitality and hands-on operational support, helping guests feel cared for from arrival through departure. The specialist operates ground service equipment and performs aircraft ground services while providing professional, guest-focused service. The work takes place outdoors around active aircraft and in varying weather conditions, and requires schedule flexibility, including nights, weekends, and holidays. The position supports airside operations and aircraft services such as fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, catering delivery, and towing. It also includes guest and cargo transportation, luggage handling, ramp maintenance, fuel documentation, safety and security compliance, emergency response, and accurate activity records.

Requirements

High school diploma or General Education Degree (GED).
At least 18 years of age.
Ability to pass company criminal and motor vehicle background checks and drug tests, meet airport background check requirements for an airport security badge, and be insurable under applicable company insurance policies.
Legal authorization to work in the jurisdiction of employment.
Excellent vision and coordination to move or direct aircraft and visually inspect aircraft fuel; ability to pass a color vision test for aviation fuel inspection.
Valid state driver’s license; a commercial driver’s license (CDL) may be required at some locations based on local regulations and business needs.
Ability to exercise good judgment and follow supervisor or management directions.
Excellent guest-service skills, an energetic and outgoing guest-focused disposition, ability to anticipate guest needs and prioritize requests, multitask in a fast-paced environment, and maintain professionalism and confidentiality.
Ability to read and understand safety rules, operating instructions, and procedure manuals in English, and to communicate clearly in English in person, by telephone, radio, and in writing.
Ability to perform simple arithmetic, including calculations involving percentages, fractions, angles, degrees, and time.
Physical ability to enter, exit, and operate motor vehicles and ground support equipment, including fuel trucks, vans, tugs, and cars, and to perform tasks such as fueling and de-icing safely and efficiently from elevated heights.
Ability to carry out multi-step instructions and handle standardized situations with few or no variables.
Ability to work well with others and collaborate effectively with team members while serving guests.
Ability to handle multiple tasks simultaneously while maintaining attention to detail.
Ability to use a computer and email, learn company software, and complete computer-based training modules.
Ability to complete Signature’s training programs successfully and on time.

Nice To Haves

Three to six months of experience and/or training in aviation, customer service, or a related field, or an equivalent combination of education, experience, and training.

Responsibilities

Work as part of a team to conduct safe and efficient airside operations in accordance with established policies and standard operating procedures, communicating accurately through various methods.
Collaborate with team members, guests, clients, vendors, and aircraft crewmembers to meet service needs, including fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, catering delivery, and towing.
Prepare for arriving and departing aircraft, identify and perform open job tasks, and promptly communicate observed safety concerns to stakeholders.
Operate and drive ground service equipment, including fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks.
Load and unload luggage and other cargo to and from aircraft, the private aviation terminal, guest vehicles, or other transportation.
Provide professional and friendly guest service with a positive and helpful attitude.
Drive shuttle vehicles to transport guests, luggage, and cargo safely, conveniently, and courteously.
Maintain safe, clean, and secure ramps and operations.
Handle fuel quality control, fuel receipt, inventory, and related documentation accurately.
Understand, comply with, and enforce operational, safety, and guest-service requirements.
Stop work when an unsafe condition or act could cause harm to people, the environment, company or guest assets, or the company’s reputation; report concerns and cooperate in addressing them.
Follow emergency response procedures during critical events.
Understand, comply with, and enforce Signature Aviation and airport physical, cyber, and data security protocols.
Create accurate records of time worked and activities and services performed.