Airside Experience Specialist

Signature Aviation•Cheektowaga, NY

4d•Onsite

About The Position

The Airside Experience Specialist is the face of Signature Aviation’s private aviation terminal, providing a seamless, personalized, and welcoming experience for guests, crew members, and aircraft. The role combines hospitality with hands-on airside operational support, including operating ground service equipment and performing aircraft ground services. It requires schedule flexibility, including nights, weekends, and holidays, and the ability to work outdoors around active aircraft and in varying weather conditions. The position supports safe and efficient ramp operations and provides services such as fueling, de-icing, lavatory, ground power, potable water, parking, marshalling, wing walking, catering delivery, and towing. The specialist also assists guests with transportation and luggage or cargo, maintains clean and secure operating areas, follows safety and security procedures, responds to emergencies, and creates accurate records of work and services performed.

Requirements

High school diploma or GED.
At least 18 years of age.
Ability to pass company criminal and motor vehicle background checks and drug tests, meet airport background check requirements to obtain and maintain an airport security badge, and be insurable under applicable company policies.
Legally authorized to work in the jurisdiction of employment.
Excellent vision and coordination to move or direct aircraft and visually inspect aircraft fuel; ability to pass a color vision test for aviation fuel inspection.
Valid state driver’s license; a commercial driver’s license may be required in some locations based on local regulations and business needs.
Good judgment and ability to follow supervisor or management directions.
Excellent guest service skills, an energetic and outgoing guest-focused approach, ability to anticipate guest needs and multitask in a fast-paced environment, and ability to maintain professionalism and confidentiality.
Ability to read and understand safety rules, operating instructions, and procedure manuals in English, and to communicate clearly in English in person, by telephone or radio, and in writing.
Ability to perform simple arithmetic, including calculations involving percentages, fractions, angles, degrees, and time.
Physical ability to enter, exit, and operate motor vehicles and ground support equipment, and to perform functions such as fueling and de-icing safely from elevated heights.
Ability to carry out multi-step instructions and handle standardized situations with few or no variables.
Ability to work well with others and collaborate effectively with team members and guests.
Ability to manage multiple tasks while maintaining attention to detail.
Ability to use a computer and email, learn company software, and pass computer-based training modules.
Ability to successfully and timely complete Signature’s training programs.

Nice To Haves

Three to six months of experience and/or training in aviation, customer service, or a related field, or an equivalent combination of education, experience, and training.

Responsibilities

Work as part of a team to conduct airside operations safely and efficiently under established policies and standard operating procedures, communicating accurately through various methods.
Collaborate with team members, guests, clients, vendors, and aircraft crewmembers to meet service needs, including fueling, de-icing, lavatory, ground power, potable water, parking, marshalling, wing walking, catering delivery, and towing.
Prepare for arriving and departing aircraft, identify and complete open job tasks, and promptly raise observed safety concerns.
Operate and drive ground service equipment, including fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks.
Load and unload luggage and other cargo to and from aircraft, the private aviation terminal (PAT), guest vehicles, or other transportation.
Provide professional, friendly guest service and maintain a positive, helpful attitude.
Drive shuttle vehicles to transport guests, luggage, and cargo safely and courteously.
Maintain safe, clean, and secure ramps and operational areas.
Handle fuel quality control, fuel receipt, inventory, and related documentation accurately.
Understand, comply with, and enforce operational, safety, and guest service requirements.
Stop work when an unsafe condition or act could cause harm to people, the environment, company or guest assets, or the company’s reputation; report concerns and cooperate in resolving them.
Follow emergency response procedures during critical events.
Comply with and enforce Signature Aviation and airport physical, cyber, and data security protocols.
Create accurate records of time worked and activities and services performed.