Airside Experience Specialist - SAT

Signature Aviation•San Antonio, FL

5h•Onsite

About The Position

The Airside Experience Specialist is the welcoming, service-focused representative of a private aviation terminal, delivering personalized guest service while providing hands-on aircraft and ground operations support. The role helps ensure a seamless experience for guests, crew members, and aircraft from arrival through departure. The position performs aircraft ground services and operates ground support equipment, while maintaining safe, clean, and secure ramps. Work takes place outdoors around active aircraft and in varying weather conditions. Schedule flexibility is required, including nights, weekends, and holidays. The role also requires compliance with operational, safety, security, and guest-service procedures, including emergency response protocols.

Requirements

High school diploma or GED.
Must be at least 18 years of age.
Ability to pass company criminal and motor vehicle background checks and drug tests, meet airport background-check requirements for an airport security badge, and be insurable under applicable company insurance policies.
Legally authorized to work in the jurisdiction of employment.
Excellent vision and coordination to move or direct aircraft and visually inspect aircraft fuel; ability to pass a color vision test for aviation fuel inspection.
Valid state driver’s license; a commercial driver’s license may be required in some locations based on local regulations and business needs.
Ability to exercise good judgment and follow supervisor or management directions.
Excellent guest-service skills, an energetic and outgoing service-oriented personality, ability to anticipate guest needs, prioritize requests and responsibilities, multitask in a fast-paced environment, and maintain professionalism and confidentiality.
Ability to read and understand safety rules, operating instructions, and procedure manuals in English, and communicate clearly in English in person, by telephone, radio, and in writing.
Ability to perform simple arithmetic, including percentages, fractions, angles, degrees, and time calculations.
Ability to enter, exit, and operate motor vehicles and ground support equipment, and safely perform tasks such as fueling and de-icing from elevated heights.
Ability to carry out multi-step instructions and handle standardized situations with occasional or no variables.
Ability to work well with others and collaborate effectively with team members and guests.
Ability to handle multiple tasks simultaneously while maintaining attention to detail.
Ability to use a computer and email, learn company software, and pass computer-based training modules.
Ability to complete Signature’s training programs successfully and on time.

Nice To Haves

Three to six months of experience and/or training in aviation, customer service, or a related field, or an equivalent combination of education, experience, and training.

Responsibilities

Work as part of a team to conduct safe and efficient airside operations in accordance with policies and standard operating procedures, communicating accurately through various methods.
Collaborate with team members, guests, clients, vendors, and aircraft crewmembers to meet service needs, including fueling, de-icing, lavatory, ground power, potable water, parking, marshalling, wing walking, catering delivery, and towing.
Prepare for arriving and departing aircraft, identify and perform open job tasks, and promptly raise observed safety concerns.
Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks.
Load and unload luggage and other cargo to and from aircraft, the private aviation terminal, guest vehicles, or other transportation.
Provide professional, friendly guest service and maintain a positive, helpful attitude.
Drive shuttle vehicles to transport guests, luggage, and cargo safely and courteously.
Maintain safe, clean, and secure ramps and operations.
Handle fuel quality control, fuel receipt, inventory, and related documentation.
Understand, comply with, and enforce operational, safety, and guest-service requirements.
Stop work when conditions or actions may cause harm to people, the environment, company or guest assets, or the company’s reputation; report concerns and cooperate in addressing them.
Follow emergency response procedures during critical events.
Comply with and enforce physical, cyber, and data security protocols required by Signature Aviation and the airport.
Create accurate records of time worked and activities and services performed.