Airport Wheelchair Agent TFAC P/T - JFK

Unifi • New York, NY

7d • Onsite

About The Position

The Airport Wheelchair Agent assists passengers through arrival and check-in, with particular attention to people who need wheelchair assistance, passengers who are visually impaired or deaf, and unaccompanied minors. The role provides wheelchair support using computerized systems and handles boarding, baggage service, reservations, and related complaints and problems. The agent also directs passengers through Customs, Immigration, and Quarantine and supports the availability and delivery of wheelchairs, strollers, and gate-checked bags. The position requires operating jetways and using computer keyboards and carrier-specific reservation and ticketing software, as well as overseeing customer service issues related to wheelchair-bound customers. Other related duties may be assigned within the appropriate skill and experience capabilities.

The position involves frequent physical activity, including lifting, carrying, pushing, pulling, walking, climbing, bending, kneeling, crawling, and stooping. Agents must be able to handle heavy items, including carrying them on jetway stairs, and work in cramped or elevated places. The role is part-time and based in Jamaica, New York.

Requirements

• One or more years of relevant experience.
• Must be a local, in-state resident.
• Must pass a pre-employment drug screen and background check.
• Must be at least 18 years old.
• Must be authorized to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Excellent customer service skills and a strong work ethic.
• Ability to work in a team-oriented environment and be open-minded and detail-oriented.
• Ability to type or use a computer keyboard at a speed sufficient to meet role requirements.
• Ability to understand documents, learn and follow ticketing procedures, and comply with rules and regulations.
• Ability to communicate information and instructions verbally and/or using radio equipment, and to communicate professionally.
• Ability to work quickly and efficiently within tight time restrictions.
• Ability to regularly and repetitively lift, carry, push, pull, and move items weighing 70 pounds or more, and lift 40 to 50 pounds onto raised surfaces.
• Ability to walk, climb, bend, kneel, crawl, and stoop frequently and for extended periods.
• Ability to work in cramped or high places and carry heavy items up and down jetway stairs.

Nice To Haves

• Prior customer service experience.

Responsibilities

• Assist passengers with arrival and check-in, including passengers requiring wheelchair assistance, passengers who are visually impaired or deaf, and unaccompanied minors.
• Provide wheelchair support using computerized systems and handle boarding, baggage service, reservations, and related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Coordinate with Ramp Service Agents to ensure wheelchairs, strollers, and gate-checked bags are available for loading on departure and delivered to passengers on arrival.
• Operate the jetway and use computer keyboards and carrier-specific reservation and ticketing software.
• Oversee customer service issues related to wheelchair-bound customers.
• Perform other related duties as assigned within the position's appropriate skill and experience capabilities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed