Airport Operations Shift Manager

Massachusetts Port Authority • Worcester, MA

8d • Onsite

About The Position

The Massachusetts Port Authority is seeking an Airport Operations Shift Manager for Worcester Regional Airport. The role is responsible for helping ensure the safe, secure, efficient, and uninterrupted operation of airport facilities, personnel, and services. The manager exercises sound operational judgment, maintains regulatory compliance, and balances competing priorities while supporting service excellence.

The position works closely with airlines, government agencies, tenants, contractors, consultants, and internal departments. It also provides calm, decisive leadership during emergencies, severe weather, audits, and operational disruptions, managing risk and protecting passengers, employees, infrastructure, and airport assets. The role directs and coordinates operational, safety, security, environmental, and compliance functions while promoting accountability, collaboration, continuous improvement, and exceptional service.

Requirements

• 5–7 years of professional experience in airport operations.
• At least 2 years of experience in a supervisory position.
• Public contact experience.
• Current and valid driver’s license, unrestricted except for corrective lenses.
• Knowledge of FAA rules, regulations, and procedures pertaining to airport operations.
• Knowledge or experience in airport maintenance, snow removal, rubber removal, and crack repair.

Responsibilities

• Apply strong leadership and operational judgment to maintain safety, security, regulatory compliance, and service excellence in a complex airport environment.
• Balance competing priorities and make informed decisions that support uninterrupted airport operations.
• Build collaborative relationships with airlines, government agencies, tenants, contractors, consultants, and internal departments.
• Coordinate with stakeholders and drive solutions that improve operational effectiveness and customer experience.
• Lead calmly and decisively during emergencies, severe weather events, audits, and operational disruptions.
• Maintain situational awareness, manage risk, and protect passengers, employees, infrastructure, and airport assets.
• Direct and coordinate operational, safety, security, environmental, and compliance functions.
• Foster accountability, collaboration, continuous improvement, and exceptional service to airport users and stakeholders.

Benefits

• Work/life balance.
• A supportive and inclusive culture.
• Opportunities for growth.
• A safe, healthy, and secure work environment.
• Opportunities to support the people and businesses of New England, achieve results and have a positive impact, be a good neighbor in the communities served, and protect the environment.
• Comprehensive compensation and benefits package; details are available through the employer’s linked information.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed