Massachusetts Port Authority- Airport Operations Shift Manager
About The Position
The Massachusetts Port Authority is hiring an Airport Operations Shift Manager at Worcester Regional Airport. The role supports the airport’s safe, efficient, sustainable, and uninterrupted operation, with a focus on safety, security, regulatory compliance, operational excellence, and customer service. The manager works across airport facilities, personnel, and services and builds effective relationships with airlines, government agencies, tenants, contractors, consultants, and internal departments. The position is part of Bargaining Unit, Local Union No. 25 Supervisory (Worcester). The role calls for a proactive, accountable leader with strong judgment, attention to detail, and technical expertise. The manager must lead teams, coordinate across stakeholders, manage changing conditions and emergencies, and drive solutions that protect passengers, employees, infrastructure, and airport assets. The annual salary range is $90,000 to $95,000, depending on relevant qualifications and other factors.
Requirements
- 5–7 years of professional experience in airport operations.
- At least 2 years of supervisory experience.
- Public contact experience.
- Current, valid driver’s license unrestricted except for corrective lenses.
- Knowledge of FAA rules, regulations, and procedures pertaining to airport operations.
- Knowledge or experience in airport maintenance, snow removal, rubber removal, and crack repair.
Responsibilities
- Ensure safety, security, regulatory compliance, and service excellence while balancing priorities and supporting uninterrupted airport operations.
- Partner with airlines, government agencies, tenants, contractors, consultants, and internal departments to coordinate work and improve operational effectiveness and customer experience.
- Provide calm, decisive leadership during emergencies, severe weather events, audits, and operational disruptions; maintain situational awareness and manage risk.
- Direct and coordinate operational, safety, security, environmental, and compliance functions.
- Foster accountability, collaboration, continuous improvement, and exceptional service to airport users and stakeholders.
Benefits
- Work/life balance
- Supportive and inclusive culture
- Opportunities for growth
- Safe, healthy, and secure work environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
