Massachusetts Port Authority- Airport Operations Shift Manager
About The Position
The Massachusetts Port Authority is seeking an Airport Operations Shift Manager for Worcester Regional Airport. The role provides leadership in a dynamic airport environment, with responsibility for supporting the safe, secure, compliant, efficient, and uninterrupted operation of airport facilities, personnel, and services. The manager exercises sound judgment, leads teams, coordinates with airport stakeholders, and responds to changing conditions and complex operational challenges. The position partners with airlines, government agencies, tenants, contractors, consultants, and internal departments to coordinate operations and improve effectiveness and customer experience. It also provides decisive leadership during emergencies, severe weather, audits, and operational disruptions, managing risk and protecting passengers, employees, infrastructure, and airport assets. The role directs and coordinates operational, safety, security, environmental, and compliance functions, while encouraging accountability, collaboration, continuous improvement, and service excellence. This is a bargaining-unit supervisory position associated with Local Union No. 25 Supervisory (Worcester).
Requirements
- 5–7 years of professional experience in airport operations.
- At least 2 years of experience in a supervisory position.
- Public contact experience.
- Current and valid driver's license, unrestricted except for corrective lenses.
- Knowledge of FAA rules, regulations, and procedures pertaining to airport operations.
- Knowledge or experience in airport maintenance, snow removal, rubber removal, and crack repair.
Responsibilities
- Lead airport operations with attention to safety, security, regulatory compliance, and service excellence.
- Balance competing priorities and make informed decisions to support uninterrupted airport operations.
- Build collaborative relationships with airlines, government agencies, tenants, contractors, consultants, and internal departments.
- Coordinate with stakeholders and drive solutions that improve operational effectiveness and customer experience.
- Provide calm, decisive leadership during emergencies, severe weather events, audits, and operational disruptions.
- Maintain situational awareness, manage risk, and protect passengers, employees, infrastructure, and airport assets.
- Direct and coordinate operational, safety, security, environmental, and compliance functions.
- Foster accountability, collaboration, continuous improvement, and exceptional service to airport users and stakeholders.
Benefits
- Work/life balance.
- Supportive and inclusive culture.
- Opportunities for growth.
- Safe, healthy, and secure work environment.
- Collaboration with colleagues across leadership levels and disciplines.
- Opportunities to learn and explore different areas of the business.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
