Airport Operations Shift Manager
About The Position
The Massachusetts Port Authority is seeking an Airport Operations Shift Manager for Worcester Regional Airport (ORH). This role is crucial for ensuring the safe, efficient, and sustainable operation of airport facilities, personnel, and services. The ideal candidate will be a proactive and highly accountable leader with strong judgment, attention to detail, and technical expertise. This position involves leading teams, building relationships with diverse stakeholders, navigating complex challenges, and remaining composed during emergencies and changing conditions. Massport is a dynamic organization that connects people and businesses globally and is an economic engine for the region.
Requirements
- 5-7 years’ professional experience in airport operations required.
- Minimum of 2 years’ in a supervisory position and public contact experience required.
- Current and valid driver’s license unrestricted except for corrective lenses.
- Knowledge of FAA Rules and Regulations and procedures pertaining to airport operations.
- Knowledge or experience in airport maintenance, snow removal, rubber removal and crack repair.
Responsibilities
- Demonstrates strong leadership and operational judgment in a complex airport environment, ensuring safety, security, regulatory compliance, and service excellence while balancing competing priorities and making informed decisions that support uninterrupted operations.
- Serves as a key partner to airlines, government agencies, tenants, contractors, consultants, and internal departments, building collaborative relationships, coordinating across diverse stakeholders, and driving solutions that enhance operational effectiveness and customer experience.
- Provides calm, decisive leadership during emergencies, severe weather events, audits, and operational disruptions, maintaining situational awareness, managing risk, and ensuring the protection of passengers, employees, infrastructure, and airport assets.
- Directs and coordinates key operational, safety, security, environmental, and compliance functions, fostering a culture of accountability, collaboration, continuous improvement, and exceptional service to airport users and stakeholders.
Benefits
- Work/life balance
- A supportive and inclusive culture
- Opportunities for growth
- Providing safe, healthy, and secure work environment
- Supporting the people and businesses of New England
- Achieving results and having positive impact
- Being good neighbors in the communities we serve
- Protecting the environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
