General Manager - Airport Operations

United Airlines•Sacramento, CA

1d•$102,220 - $133,194•Onsite

About The Position

The General Manager is responsible for the day-to-day operational, financial, and personnel performance of an assigned domestic airport outstation. The role establishes and maintains operational standards, service levels, cost controls, and safety requirements, including security checkpoint and GSC responsibilities. It monitors performance, initiates corrective actions, and determines equipment, facilities, staffing, and training needs to meet station goals. The General Manager coordinates with headquarters support organizations, United departments, contracted ground-handling agents, airport authorities, vendors, and governmental agencies. The position leads station operations and customer service for mainline, express, and partner airlines; maintains safe, clean, reliable facilities and equipment; supports employee relations and labor-group collaboration; and oversees performance management and professional development for direct and dotted-line reports. The role also manages station budgets, staffing forecasts, resource requirements, vendor service contracts, and compliance with station controls and Internal Audit standards. The position requires flexibility to work all shifts and, when necessary, be available 24 hours a day, seven days a week, including weekends and holidays, to handle operational or unforeseen situations. The employee must live near the airport, travel as needed, and obtain and maintain position-specific clearances and credentials.

Requirements

High school diploma or equivalent.
At least 5 years of relevant leadership experience in an Airport Operations/Services environment or equivalent work experience.
Knowledge of airport operations and related technology.
Ability to work in a dynamic, fast-paced operational environment.
Knowledge of station controls and Internal Audit standards.
Analytical thinking, goal-directed leadership, and service-oriented performance.
Knowledge of operational corporate policies and procedures.
Strong communication and interpersonal skills.
Demonstrated ability to develop and motivate personnel.
Strong problem-solving skills and drive for excellence.
Flexibility to work all shifts and, when necessary, availability 7 days a week and 24 hours a day, including holidays and weekends.
Must live in the vicinity of the airport.
Travel as needed.
Must obtain position-specific clearances, which may include FAA, TSA, Port Authority, U.S. Customs, and U.S. Postal Service clearances.
Must be eligible to acquire and maintain credentials vital to the position.
Must be legally authorized to work in the United States for any employer without sponsorship.
Successful completion of an interview is required to meet job qualification.
Reliable, punctual attendance is an essential function of the position.

Nice To Haves

Bachelor’s degree or related experience.
Customer Service and/or Ramp experience.
Hub and Line experience.
Knowledge of Union Contract.
Understanding of the capabilities and limitations of generative AI tools and effective use of them for research, analysis, content creation, and problem-solving.
Ability to critically validate AI-generated outputs while following company policies on responsible AI use, data privacy, and security.

Responsibilities

Manage day-to-day operational, financial, and personnel performance of an assigned domestic outstation.
Establish or implement goals and standards for operational performance, service levels, costs, and safety, including security checkpoint and GSC responsibilities.
Monitor performance against plans and initiate corrective actions to improve results.
Determine and justify equipment, facilities, staffing, and training needs to achieve station operations goals.
Participate with headquarters support organizations and other United departments to coordinate responsibilities.
Coordinate and provide functional guidance and supervision to contracted ground-handling agents.
Represent airport activities to federal, state, and city agencies and the FAA.
Maintain a safe, clean, and reliable operation.
Lead a positive employee-relations environment and collaborative relationships with applicable labor groups.
Lead station activities to ensure outstanding customer service for mainline, express, and partner airlines.
Maintain station facilities, equipment, and professional appearance standards for United employees.
Manage performance and ongoing professional development for direct reports and dotted-line reports.
Ensure compliance with station controls and Internal Audit standards.
Lead the station budget, staffing forecasts, and resource requirements.
Maintain working relationships with other airlines, airport authorities, vendors, governmental authorities, and internal divisions.
Lead vendor service contracts as required.