General Manager - XNA Airport

Paradies Lagardère • Bentonville, AR

12h

About The Position

The General Manager plans, directs, and coordinates all retail store operations within an assigned airport location. The role provides strategic leadership to drive operational excellence, maximize profitability, enhance the guest experience, and develop high-performing teams.

The General Manager is a visible leader accountable for sales growth, financial performance, staffing, compliance, merchandising execution, operational standards, and overall location performance. The role fosters accountability, collaboration, engagement, and first-class customer service while maintaining relationships with airport authorities, business partners, vendors, and corporate stakeholders.

The General Manager leads by example, promotes continuous development, builds bench strength, improves operational efficiency, and drives results through innovation and strategic execution. The position requires flexible hours in a 7/365 operational environment based on business needs.

Requirements

• At least five years of merchandising, operations, and personnel management experience in a retail leadership role within a department, specialty, or airport retail environment.
• Strong understanding of first-class customer service principles and operational leadership.
• Proven ability to lead teams, manage financial performance, and drive operational results in a fast-paced environment.
• Ability to analyze operational and financial data to support decision-making and profitability.
• Excellent communication, leadership, organizational, and relationship-building skills.
• Proficiency in Microsoft Office Suite and operational systems related to retail management.
• Ability to work flexible hours in a 7/365 operational environment based on business needs.
• Belief in and commitment to The Paradies Lagardère Mission Statement and Core Values.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Plan, direct, and coordinate all retail store operations at an assigned airport location.
• Drive operational excellence, profitability, guest experience, and team development.
• Lead and be accountable for sales growth, financial performance, staffing, compliance, merchandising execution, operational standards, and overall location performance.
• Foster a culture of accountability, collaboration, engagement, and first-class customer service.
• Maintain strong relationships with airport authorities, business partners, vendors, and corporate stakeholders.
• Promote continuous development and build bench strength.
• Improve operational efficiency and drive results through innovation and strategic execution.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed