General Manager - ISP Airport
About The Position
The General Manager oversees the airport’s overall operations and management, coordinating departments such as ground handling, passenger services, maintenance, and security to support efficient and safe operations. The role involves working with airline partners, airport authorities, regulatory bodies, and government agencies to ensure compliance with aviation regulations and standards. The General Manager is also responsible for strategic planning, financial management, business development, team leadership, customer satisfaction, crisis management, and initiatives to improve safety, service quality, and sustainability. The position may require extended hours on occasion to support field operations.
Requirements
- Be at least 18 years of age.
- Be legally authorized to work in the country of employment.
- Have at least 3 years of experience in airport or aviation management, including leadership roles.
- Pass a background check and drug screen.
- Have a strong understanding of aviation regulations, operational safety, and security protocols.
- Demonstrate a track record in strategic planning, financial management, and team leadership.
- Have intermediate to high proficiency in Word, Excel, PowerPoint, and Outlook.
- Communicate effectively in English in reading, writing, and speaking.
- Hold a valid driver's license.
- Be able to access and interpret printed and electronic information, using adaptive technologies or methods as needed.
- Communicate effectively with colleagues and clients in person and electronically.
- Be eligible to acquire required credentials and clearances, as applicable, including FAA, RAIC, TSA, Port Authority, U.S. Customs, and U.S. Postal credentials.
- Be flexible to work extended hours on occasion to support field operations.
- Be able to perform the essential requirements of the job, with reasonable accommodation available for individuals with disabilities.
Responsibilities
- Oversee operational aspects of the company, including ground handling, customer service, and maintenance.
- Develop and implement strategic plans to improve operational efficiency and customer satisfaction.
- Manage and lead department heads and supervisors.
- Monitor operational performance against key performance indicators and objectives.
- Liaise with airlines, airport authorities, and regulatory bodies to support compliance and effective collaboration.
- Drive business growth through innovative service offerings and strategic partnerships.
- Oversee budgeting, forecasting, and financial reporting.
- Ensure operations adhere to industry regulations and safety standards.
- Manage crisis response and emergency planning.
- Promote a company culture focused on safety, quality service, and continuous improvement.
- Manage customer relations and address escalated customer service issues.
- Direct human resources activities, including recruitment, training, and performance management.
- Stay informed about industry trends, advancements, and the competitive landscape.
- Represent the company at industry events, conferences, and public forums.
- Lead initiatives to improve sustainability and environmental responsibility in operations.
- Perform additional duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
