HNL Airport- PT Customer Service Agent

Southern Airways Express • Honolulu, HI

109d • $0 - $18 • Onsite

About The Position

The Airport Customer Service Agent is the primary representative at Surf Air Mobility’s airport stations. The role greets and checks in guests, handles luggage, books and re-books flights, assists with guest loading and unloading, and covers ramp duties at smaller stations. The position follows applicable FAA, airline, and airport requirements and helps maintain safety and security. It does not directly supervise others.

The position is part-time at HNL Airport and reports to the Station Manager. It operates within a 24/7 operation, including holidays. The work involves extended periods of standing, walking, lifting and handling luggage up to 70 pounds, repetitive physical tasks, and working in all weather conditions and confined spaces. Equipment use includes a computer, phone, and photocopier/fax as needed. On-the-job travel is less than 5%, including commuting to regular work locations.

Requirements

• High school diploma or equivalent.
• Excellent written and verbal communication skills; able to read, write, and speak English effectively.
• Able to maintain eye contact when speaking with customers and behave professionally and courteously.
• Ability to learn, understand, and communicate the terms of the company's Contract of Carriage.
• Able to interact effectively with passengers, co-workers, and management.
• Ability to maintain composure and diffuse stressful situations.
• Detail-oriented and self-motivated.
• Valid driver's license and reliable transportation.
• Computer skills, proficiency with a PC, and ability to learn reservation and phone systems.
• Basic math abilities.
• Ability to work within a 24/7 operation, including holidays.
• Ability to pass a 10-year background check and pre-employment drug screen.
• At least 18 years of age and authorized to work in the United States.
• Able to lift a 70-pound suitcase from the floor to 18 inches and carry it with both hands for up to 25 feet.
• Physical dexterity for repetitive tasks including bending, squatting, kneeling, crawling, and twisting, and sustaining those positions for extended periods.
• Able to stand for extended periods and work in all weather conditions and confined spaces.
• Sufficient vision to safely perform the essential functions of the position.
• Able to meet all physical requirements related to aircraft weight limitations before and during employment.

Nice To Haves

• At least 1 year of prior customer service experience is preferred.

Responsibilities

• Follow FAA, airline, and airport regulations.
• Enforce safety and security measures and protect sensitive zones.
• Create and modify reservations.
• Check in guests and safely load and unload them.
• Handle luggage up to 70 pounds and monitor luggage for size, quantity, and weight.
• Review baggage tags for accuracy.
• Provide information about arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
• Make announcements over a public address system.
• Process credit card payments.
• Direct aircraft parking and dispatch on the ramp.
• After training, tow aircraft to proper parking positions on the ramp.
• Maintain the work area and mechanical equipment in proper order.

Benefits

• Competitive salary based on experience.
• Full-time team members are eligible for comprehensive medical, dental, and vision plans, air ambulance coverage, short-term disability, pet insurance, HSAs, company-paid life insurance, and a 401(k) plan; eligibility begins the first of the month following 30 days of employment.
• Generous PTO and paid holidays throughout the year.
• Team member travel discounts through the My ID Travel program, including discounted flights, hotels, car rentals, and cruises.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED