Airport Agent - Ramp and Customer Service
About The Position
Envoy Air is hiring an Airport Agent to perform ramp and customer service duties in support of safe, on-time flights and a positive passenger experience. The role includes guiding aircraft on the taxiway, handling baggage and freight, operating ground equipment, and coordinating with coworkers. Customer-facing duties include greeting passengers, assisting with check-in and ticketing, processing reservations, communicating trip information, and resolving issues caused by flight interruptions. The position may also involve cleaning and servicing aircraft or assisting passengers with baggage inquiries.
Requirements
- Must be at least 18 years old.
- High school diploma, GED, or international equivalent.
- Valid, unexpired, and unsuspended REAL ID-compliant state driver's license, or otherwise maintain the authority and identification required for business travel; some license restrictions may affect eligibility.
- Ability to work rotating shifts, including days, overnights, weekends, and holidays, with rotating days off.
- Ability to work additional hours on short notice when operationally necessary.
- Ability to carry, bend, lift, and turn with bags and other items weighing up to 75 pounds.
- Willingness and ability to work outdoors in variable weather conditions.
- Enjoy working under deadlines and doing physical work outdoors, with an interest in the airline industry.
- Ability to communicate clearly, politely, and in a friendly manner.
- Ability to read, write, speak fluently, and understand English.
- Authorized to work in the United States without sponsorship.
Responsibilities
- Guide incoming and outgoing aircraft on the taxiway to help them reach or leave their gates safely and on time.
- Load, unload, sort, and transfer passenger baggage, cargo, freight, and company materials on the ramp.
- Operate ground equipment, including tugs, belt loaders, and bag carts.
- Coordinate with the internal team to support safe, on-time departures and accurate processing of passenger information.
- Clean aircraft interiors and service aircraft lavatories as needed.
- Greet passengers and provide check-in and ticketing assistance.
- Use reservation and ticketing software to rebook itineraries, issue boarding passes, and calculate and collect applicable fees.
- Communicate appropriate information to passengers about their trips and belongings.
- Listen to passengers and resolve issues related to flight interruptions in accordance with company policies and procedures.
- Work in the Baggage Service Office as needed to track baggage and answer passenger questions.
Benefits
- Employee flight privileges within the American Airlines global network.
- Training and development programs.
- Comprehensive health and life benefits, subject to location.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
