Airline Wheelchair Assistant

Metropolis Technologies•Orlando, FL

3d•Onsite

About The Position

A Wheelchair Assistant works at an airport facility, assisting passengers who travel in wheelchairs. The role includes accompanying passengers between gates and helping move their luggage to vehicles, taxi stands, parking shuttles, and rental car stations. Assistants are expected to communicate clearly, ask passengers safety and security questions, maintain a friendly and positive attitude, and attend to each passenger’s individual needs. This is a physically demanding position that requires on-the-job security training and the ability to obtain applicable airport security badges. Employees are expected to maintain a professional, business-like appearance. Approved uniforms must be clean and well maintained. Visible tattoos and body piercings are not allowed; tattoos must be covered by the uniform or another method agreed upon by management. A fully grown-in, well-maintained mustache, beard, or goatee is permitted for male employees. Management may specify additional appearance requirements. The role involves regular use of hands and fingers and communication with customers and fellow employees. It frequently involves sitting, reaching, standing, walking, climbing, balancing, stooping, kneeling, crouching, twisting, turning, stretching, and bending. Employees must be able to move relatively quickly, regularly lift and move up to 75 pounds, and meet the stated close-vision, peripheral-vision, and focus-adjustment requirements. The listed pay is $15.00 per hour, plus eligibility to earn tips. Eligible employees may participate in the company’s benefits plans.

Requirements

Must be at least 18 years of age.
Must be authorized to work in the United States.
Must be able to clear a background check and drug screen.
Must be able to lift up to 75 pounds and push a loaded wheelchair weighing up to 300 pounds up and down inclines throughout the shift.
Must be able to lift passengers from a wheelchair to an airplane seat.
Must complete all required training, including airport compliance training.
Must be able to obtain an airport badge and applicable airport security badges.
Strong verbal and written communication skills, including appropriate grammar, tone, and pronunciation when communicating with internal and external customers.
Must comply with company appearance and uniform guidelines.
Must be able to perform the listed physical tasks, move relatively quickly, and meet the stated vision requirements.

Nice To Haves

Customer service experience is preferred.

Responsibilities

Push wheelchair passengers to and from their arrival and departure gates.
Safely roll customer-occupied wheelchairs down jet bridges.
Ensure wheelchair brakes are in place before allowing passengers to exit the wheelchair.
Assist passengers with moving luggage to vehicles, taxi stands, parking shuttle stations, and rental car stations.
Ask passengers safety and security questions and communicate clearly and effectively.
Complete necessary wheelchair or incident reports.
Follow dispatcher gate orders.
Assist passengers with problems, questions, or concerns while remaining friendly, positive, and attentive to individual needs.
Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities.
Exceed customer service standards.
Carry out other duties as assigned.