Airline Wheelchair Assistant

Metropolis Technologies•Memphis, TN

10d•Onsite

About The Position

Bags, a Metropolis company, provides airport mobility services designed to make travel more efficient and customer-focused. The Wheelchair Assistant works at an airport facility, assisting passengers who travel in wheelchairs. The role involves taking passengers to and from arrival and departure gates, helping them move luggage to vehicles and airport transportation areas, and providing attentive, courteous assistance based on each passenger’s needs. Employees must communicate clearly, ask passengers safety and security questions, follow dispatcher gate orders, and complete required wheelchair or incident reports. The position is physically demanding and requires on-the-job security training and the ability to obtain applicable airport security badges. Full-time and part-time positions are available. Starting pay is $13.00 per hour plus tips, and paid training is provided.

Requirements

Must be at least 18 years of age.
Must be authorized to work in the United States.
Must pass a background check and drug screen.
Must be able to lift up to 75 pounds and push a loaded wheelchair weighing up to 300 pounds up and down inclines throughout the shift.
Must be able to lift passengers from a wheelchair to an airplane seat.
Must complete required training, including airport compliance training.
Must be able to obtain an airport badge.
Strong verbal and written communication skills, including appropriate grammar, tone, and pronunciation.
Must be able to perform the role’s physical activities, including frequent standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, twisting, turning, stretching, and bending; use hands and fingers; move quickly; and meet the specified vision requirements.

Nice To Haves

One or more years of customer service experience preferred.

Responsibilities

Push wheelchair passengers to and from their gates.
Safely roll customer-occupied wheelchairs down jet bridges.
Ensure wheelchair brakes are engaged before passengers exit the wheelchair.
Assist passengers with luggage and moving to vehicles, taxi stands, parking shuttles, and rental car stations.
Ask passengers required safety and security questions and communicate clearly.
Complete necessary wheelchair and incident reports.
Follow dispatcher gate orders.
Provide friendly, attentive assistance with passengers’ problems, questions, and concerns.
Maintain professional working relationships with coworkers, supervisors, managers, airline employees, and airport authorities.
Meet or exceed customer-service standards.
Carry out other duties as assigned.