Airline Wheelchair Assistant

SP Plus•Orlando, FL

2d•Onsite

About The Position

A Wheelchair Assistant works at an airport facility, helping passengers who travel in wheelchairs. The role involves escorting passengers between arrival and departure gates and assisting with luggage to vehicles, taxi stands, parking shuttles, and rental car stations. Assistants must communicate clearly, ask passengers required safety and security questions, maintain a positive and attentive approach to individual needs, and provide a high standard of customer service. The position is physically demanding and requires on-the-job security training and the ability to obtain applicable airport security badges. Employees are expected to maintain a professional appearance, wear clean and approved uniforms, and follow company grooming and appearance guidelines. The role requires frequent movement and physical activity, including lifting and moving up to 75 pounds, pushing occupied wheelchairs up and down inclines, and assisting passengers from a wheelchair to an airplane seat. The listed pay is $15.00 per hour, plus tips. Eligible employees may participate in the company’s benefits plans.

Requirements

Must be at least 18 years of age.
Must be authorized to work in the United States.
Must be able to clear a background check and drug screen.
Must be able to lift up to 75 pounds and push a loaded wheelchair weighing up to 300 pounds up and down inclines throughout the shift.
Must be able to lift passengers from a wheelchair to a seat on the plane.
Must complete all required training, including airport compliance training.
Must be able to receive applicable airport security badges.
Must communicate effectively with appropriate grammar, tone, and pronunciation.
Must be able to use hands and fingers and communicate with customers and fellow employees.
Must be able to sit, reach, stand, walk, climb, balance, stoop, kneel, crouch, twist, turn, stretch, and bend frequently, and move relatively quickly.
Must have close vision, peripheral vision, and the ability to adjust focus.
Must maintain a professional business-like appearance and comply with grooming and uniform standards; visible tattoos and body piercings are not allowed, and tattoos must be covered as specified.
A fully grown-in, well-maintained mustache, beard, or goatee is permitted for male employees.

Nice To Haves

Experience in customer service.

Responsibilities

Push passengers in wheelchairs to and from their gates.
Safely roll customer-occupied wheelchairs down jet bridges.
Ensure wheelchair brakes are in place before allowing passengers to exit the wheelchair.
Assist passengers with luggage to vehicles, taxi stands, parking shuttle stations, and rental car stations.
Ask each passenger required safety and security questions.
Complete necessary wheelchair or incident reports.
Follow dispatcher gate orders.
Attend to passengers’ individual needs and assist with problems, questions, or concerns.
Communicate effectively and clearly with customers and fellow employees.
Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities.
Exceed customer service standards.
Carry out other duties as assigned.
Wear clean, well-maintained approved uniforms and comply with company appearance guidelines.