Airline Wheelchair Assistant

SP Plus • Pittsburgh, PA

2d • Onsite

About The Position

A Wheelchair Assistant works at an airport facility, assisting passengers who travel in wheelchairs. The role includes safely transporting passengers to and from arrival and departure gates, helping with luggage, and providing attentive, courteous customer service. Assistants follow dispatcher gate orders, ask passengers required safety and security questions, and complete applicable wheelchair or incident reports. The position requires on-the-job security training and the ability to obtain applicable airport security badges.

This is a physically demanding role requiring frequent lifting, pushing, walking, standing, and other movement throughout the shift. Employees must maintain a professional appearance and wear clean, approved uniforms. Tattoos must be covered, and visible tattoos or body piercings are not permitted. Additional appearance requirements may be specified by management.

Requirements

• Must be at least 18 years of age.
• Must be authorized to work in the United States.
• Must be able to clear a background check and drug screen.
• Must be able to lift up to 75 pounds and push a loaded wheelchair weighing up to 300 pounds up and down inclines throughout the shift.
• Must be able to assist passengers from a wheelchair to an airplane seat.
• Must complete required training, including airport compliance training.
• Must be able to obtain an airport security badge.
• Strong verbal and written communication skills, including appropriate grammar, tone, and pronunciation, are required.
• Must meet the stated appearance and uniform guidelines.
• Must be able to use hands and fingers and communicate with customers and fellow employees.
• Must be able to sit, reach, stand, walk, climb, balance, stoop, kneel, crouch, twist, turn, stretch, and bend.
• Must be able to move at a relatively quick pace.
• Must have close vision, peripheral vision, and the ability to adjust focus.

Nice To Haves

• Customer service experience is preferred.

Responsibilities

• Push wheelchair passengers to and from airport gates.
• Safely roll customer-occupied wheelchairs down jet bridges.
• Ensure wheelchair brakes are in place before allowing passengers to exit the wheelchair.
• Assist passengers with luggage and moving it to vehicles, taxi stands, parking shuttles, and rental car stations.
• Ask each passenger required safety and security questions.
• Communicate clearly and effectively with passengers and other customers.
• Complete necessary wheelchair or incident reports.
• Follow dispatcher gate orders.
• Maintain a friendly, positive attitude and attend to passengers’ individual needs, including addressing problems, questions, or concerns.
• Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities.
• Exceed customer service standards.
• Complete required training, including airport compliance training.
• Carry out other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Long- and short-term disability insurance
• Life insurance
• Accident insurance
• 401(k)
• Paid time off
• Tips in addition to the posted hourly rate

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed