Airline Wheelchair Supervisor

Metropolis Technologies•Memphis, TN

7d•Onsite

About The Position

The Airline Wheelchair Supervisor oversees wheelchair operations at an airport, ensuring passengers who need assistance receive service that exceeds expectations. The role may also involve pushing passengers in wheelchairs to and from gates and helping them move luggage to vehicles, taxi stands, parking shuttles, and rental car stations. Employees are expected to communicate clearly, ask passengers safety and security questions, and maintain a friendly, attentive, professional manner. This hands-on role requires on-the-job security training and the ability to obtain applicable airport security badges. The position is based at an airport in Memphis, Tennessee. Full-time and part-time positions are available. The stated starting pay is $15.00 per hour. Eligible employees may participate in company benefit plans.

Requirements

Must be at least 18 years of age.
Must be authorized to work in the United States.
Must be able to clear a background check and drug screen.
At least one year of supervisory experience.
Strong verbal and written communication skills, including appropriate grammar, tone, and pronunciation.
Must complete all required training, including airport compliance training.
Must be able to obtain an airport badge.
Must be able to lift up to 75 pounds regularly and push a loaded wheelchair weighing up to 300 pounds up and down inclines throughout the shift.
Must be able to perform frequent standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, twisting, turning, stretching, and bending, and move relatively quickly.
Must be able to use hands and fingers and communicate with customers and fellow employees; required vision abilities include close vision, peripheral vision, and adjusting focus.
Must follow appearance and uniform guidelines, including wearing a clean, approved uniform and maintaining a professional business-like appearance. Visible tattoos and body piercings are not allowed; tattoos must be covered as specified.

Nice To Haves

One to two or more years of customer service and supervisory experience preferred.
Airline experience preferred.

Responsibilities

Oversee wheelchair operations and help ensure passengers requiring assistance receive service that exceeds expectations.
Push wheelchair passengers to and from gates and safely roll occupied wheelchairs down jet bridges.
Assist passengers with luggage when moving to vehicles, taxi stands, parking shuttle stations, and rental car stations.
Communicate clearly with passengers and ask required safety and security questions.
Ensure wheelchair brakes are in place before allowing passengers to exit.
Complete necessary wheelchair or incident reports.
Follow dispatcher gate orders.
Assist passengers with problems, questions, or concerns while remaining friendly and attentive to individual needs.
Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities.
Meet customer service standards and carry out other duties as assigned.