Airline Wheelchair Supervisor

SP Plus • Orlando, FL

1d • Onsite

About The Position

The Airline Wheelchair Supervisor works at an airport facility and oversees wheelchair operations, ensuring that passengers requiring assistance receive service that exceeds expectations. The role is hands-on and may include pushing passengers in wheelchairs to and from arrival and departure gates, helping passengers move luggage to vehicles and airport transportation areas, and addressing passengers’ questions and concerns. The supervisor must communicate clearly, ask passengers safety and security questions, and maintain a friendly, positive, and attentive approach to individual needs. The position is physically demanding and requires on-the-job security training and the ability to obtain applicable airport security badges.

Employees are expected to maintain a professional business-like appearance, follow company grooming and uniform standards, and perform the physical duties of the role, including lifting and moving up to 75 pounds regularly. The position is based at an airport in Orlando, Florida.

Requirements

• Must be at least 18 years of age.
• Must be authorized to work in the United States.
• Must be able to clear a background check and drug screen.
• At least one year of supervisory experience.
• Must be able to lift up to 75 pounds and push a loaded wheelchair weighing up to 300 pounds up and down inclines throughout the shift.
• Strong verbal and written communication skills, using appropriate grammar, tone, and pronunciation to communicate effectively with internal and external customers.
• Must complete all required training, including airport compliance training.
• Must be able to obtain an airport badge.
• Must be able to use hands and fingers and communicate with customers and fellow employees; frequently sit, reach, stand, walk, climb, balance, stoop, kneel, crouch, twist, turn, stretch, and bend; and move relatively quickly.
• Must have close vision, peripheral vision, and the ability to adjust focus.
• Must comply with appearance guidelines, including wearing approved uniforms and covering tattoos; visible tattoos or body piercings are not allowed.

Nice To Haves

• Airline experience preferred.

Responsibilities

• Oversee wheelchair operations and ensure passengers requiring assistance receive service that exceeds expectations.
• Push wheelchair passengers to and from airport gates.
• Safely roll customer-occupied wheelchairs down jet bridges.
• Ensure wheelchair brakes are in place before allowing passengers to exit wheelchairs.
• Assist passengers with moving luggage to vehicles, taxi stands, parking shuttle stations, and rental car stations.
• Ask each passenger the required safety and security questions.
• Complete necessary wheelchair or incident reports.
• Follow dispatcher gate orders.
• Assist passengers with problems, questions, or concerns while remaining attentive to their individual needs.
• Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities.
• Exceed customer service standards.
• Carry out other duties as assigned.
• Wear clean, well-maintained approved uniforms and follow appearance guidelines.

Benefits

• Eligible employees may participate in medical, dental, and vision plans.
• Flexible spending accounts.
• Long- and short-term disability insurance.
• Life insurance.
• Accident insurance.
• 401(k).
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed