Airline Wheelchair Supervisor
About The Position
The Airline Wheelchair Supervisor works at an airport facility and oversees wheelchair operations, ensuring that passengers who require assistance receive service that exceeds expectations. The position may also involve pushing passengers in wheelchairs to and from arrival and departure gates and helping them move luggage to vehicles, taxi stands, parking shuttles, and rental car stations. The role requires clear communication, asking passengers safety and security questions, and maintaining a friendly, positive, attentive, and professional approach. This is a hands-on, physically demanding position requiring on-the-job security training and the ability to obtain applicable airport security badges. The position is based in Memphis, Tennessee. Starting pay is $15.00 per hour. Full-time and part-time positions are available.
Requirements
- Must be at least 18 years of age.
- Must be authorized to work in the United States.
- Must be able to clear a background check and drug screen.
- At least one year of supervisory experience.
- Strong verbal and written communication skills, including appropriate grammar, tone, and pronunciation for communicating with internal and external customers.
- Must complete all required training, including airport compliance training.
- Must be able to obtain an airport badge and applicable airport security badges.
- Must be able to lift up to 75 pounds regularly and push a loaded wheelchair weighing up to 300 pounds up and down inclines throughout the shift.
- Must be able to move relatively quickly and perform frequent twisting, turning, stretching, and bending.
- Must be able to use hands and fingers and communicate with customers and fellow employees; frequently sit, reach, stand, walk, climb, balance, stoop, kneel, and crouch.
- Must have close and peripheral vision and the ability to adjust focus.
- Must present a professional business-like image and comply with company grooming, hygiene, uniform, and appearance standards; visible tattoos and body piercings are not allowed, and tattoos must be covered.
Nice To Haves
- Previous 1–2 or more years of customer service and supervisory experience is preferred.
- Airline experience is preferred.
Responsibilities
- Oversee wheelchair operations and ensure passengers needing assistance receive service that exceeds expectations.
- Push passengers in wheelchairs to and from airport gates and safely roll occupied wheelchairs down jet bridges.
- Assist passengers with luggage and getting to vehicles, taxi stands, parking shuttles, and rental car stations.
- Communicate clearly with passengers and ask required safety and security questions.
- Ensure wheelchair brakes are in place before allowing passengers to exit the wheelchair.
- Complete necessary wheelchair or incident reports.
- Follow dispatcher gate orders.
- Maintain a friendly, positive attitude and attend to passengers’ individual needs, questions, problems, or concerns.
- Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities.
- Exceed customer service standards.
- Carry out other duties as assigned.
- Wear clean, well-maintained approved uniforms and adhere to the company’s appearance guidelines.
Benefits
- Paid training
- 401(k)
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Long- and short-term disability
- Life insurance
- Accident insurance
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
