Airline Passenger Service Bilingual Cantonese Agent Part-Time | DFW Airport

Worldwide Flight Services, Inc. • Fort Worth, TX

1d • Onsite

About The Position

Worldwide Flight Services (WFS) is hiring a part-time Airline Passenger Service Agent at DFW Airport. The role provides customer service for airport and passenger operations, including reservations, ticketing, baggage handling, and travel information. The agent supports boarding and deplaning, validates tickets, handles lost-and-found inquiries and baggage claims, and processes airfreight shipments. The role also involves following security protocols and supporting efficient airport operations. Cantonese bilingual agents receive an additional $1 per hour.

Requirements

• High school diploma or GED equivalent.
• At least 1 year of experience in customer service or a related field.
• Ability to work varied shifts, including weekends, holidays, and nights.
• Strong verbal and written communication skills.
• Ability to lift and handle baggage weighing up to 50 pounds.
• Basic computer proficiency, including data entry and use of relevant software.
• Ability to obtain and maintain an airport security badge.
• Ability to read, write, and speak English.

Nice To Haves

• Previous experience in an airport, airline, or logistics environment.
• Knowledge of ticketing, reservations, and fare calculation systems.
• Experience handling lost-and-found procedures or baggage claims.
• Strong organizational skills and attention to detail.
• Familiarity with airport regulations and procedures.
• Knowledge of international shipping and airfreight documentation.
• Proficiency in a second language for assisting international travelers.
• Strong conflict-resolution and problem-solving abilities.

Responsibilities

• Make reservations, issue tickets and itineraries, and calculate passenger fares.
• Check in baggage, collect excess baggage charges, and provide general travel information.
• Assist passengers at boarding gates by checking ticket validity and processing boarding procedures.
• Manage arrangements for passengers with reservations and standby travelers, including their luggage.
• Determine flight close-out times and complete flight documentation accurately.
• Complete post-departure procedures, including invalidating tickets and finalizing reports.
• Trace lost articles, update passengers, and return found items.
• Process claims for lost or damaged baggage, settle minor claims on the spot, and forward larger claims to appropriate personnel.
• Receive and process airfreight shipments by determining routing, calculating rates, and preparing domestic and international shipment documentation.
• Maintain accurate airfreight inventory records across warehouse, dispatch, and delivery processes.
• Follow site security protocols and report breaches or suspicious activity to management or through the whistleblower program.
• Stay current with recurrent training as assigned.

Benefits

• DailyPay access to pay in advance.
• On-the-spot recognition awards through the Awardco Platform, including gift cards.
• Medical care options for full- and part-time employees.
• Travel discounts, pet insurance, discount shopping, and other employee extras.
• Wellness programs.
• 401(k) program.
• Opportunities for internal mobility and transfers.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED