Airline Customer Service Representative at AUS Airport - $21 /hr

Hallmark Aviation Services•Austin, TX

16h•Onsite

About The Position

Hallmark Aviation Services is hiring part-time Airline Customer Service Representatives to provide customer service for international airlines at Austin-Bergstrom International Airport (AUS). The role involves rotating through airport locations and functions, including check-in, the lobby, departure gates, customs, and arrivals. Representatives learn airport operations and help navigate flight activities and challenges to support on-time performance. They interact professionally with passengers and work with port authorities, crew members, and airline personnel to support safe and secure travel.

Requirements

Be at least 18 years old and have a high school diploma or GED equivalent.
Be eligible to work in the United States.
Be proficient in English.
Have effective communication and listening skills.
Be organized, able to think logically, and make quick, rational decisions.
Have problem-solving skills and the ability to adapt quickly to unforeseen situations.
Be able to multitask and carry out duties in a dynamic environment.
Be able to read and comprehend reference materials, instructions, policies, and procedures.
Be computer savvy.
Be able to stand, bend, squat, reach, grasp, and pick up items; occasionally lift 23 kg, or 32 kg with assistance.
Complete a background check and fingerprinting.
Complete drug screening at the time of hire.

Nice To Haves

Knowledge of languages other than English.

Responsibilities

Rotate through the check-in counter, lobby, departure gate, customs, arrivals, and other airport areas.
Navigate flight activities and challenges to help ensure on-time performance.
Interact professionally with passengers, including high-profile passengers.
Partner with port authorities, crew members, and airline personnel to support a safe and secure travel experience.