Airline Customer Service Agent SFO - Chinese/English Speakers

Pacific Aviation • San Francisco, CA

8d • Onsite

About The Position

Pacific Aviation is hiring bilingual Airline Customer Service Agents at San Francisco International Airport (SFO) to support international airline operations. The position is part-time and requires fluency in English and Mandarin or Cantonese. Agents help passengers throughout their airport journey and provide courteous service in a fast-paced terminal environment. Pacific Aviation has partnered with airlines for over 30 years and emphasizes collaboration, professionalism, and shared success.

The role requires availability four days per week, including weekends and holidays. Shifts may be early mornings, afternoons, evenings, or nights. Required computer training lasts five days. The hourly rate is $23.40. The company provides medical, dental, and vision insurance for employees and their dependents, along with additional benefits and work-related support.

Requirements

• Fluency in English and Mandarin or Cantonese.
• Strong communication and customer service skills.
• Computer literacy and accurate data-entry skills.
• A calm, solution-oriented mindset in high-pressure situations.
• Physical stamina to stand and walk for extended periods.
• Availability to attend five days of required computer training.
• Authorization to work in the United States.
• Ability to pass a background check and drug screening.
• Availability four days per week, including weekends and holidays.

Responsibilities

• Assist passengers during check-in, boarding, and arrivals.
• Verify travel documents and accurately process boarding passes.
• Answer questions and provide directions in English and Mandarin or Cantonese.
• Communicate clearly and respectfully with travelers and airline personnel.
• Support the flow of passenger operations within the terminal.
• Deliver consistent, courteous service under pressure in a dynamic airport setting.
• Collaborate with team members and supervisors to maintain high service standards.
• Uphold airline policies and help ensure a secure environment for passengers and staff.

Benefits

• Fully paid medical, dental, and vision insurance for the employee and dependents.
• 401(k) with company match.
• Paid time off.
• Paid training.
• Uniform provided.
• Discounted BART Clipper card or employee parking permit.
• Referral bonus.
• Cell phone plan reimbursement.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed