Airline Customer Service Agent SEA - English/Chinese Speakers

Pacific Aviation • Seattle, WA

7d • Onsite

About The Position

Pacific Aviation is hiring bilingual Airline Customer Service Agents to support Cathay Pacific Airlines at Seattle-Tacoma International Airport (SEA). The role is part-time and requires fluency in Cantonese and/or Mandarin and English. It is suited to people who enjoy international travel, communicate clearly, and are committed to helping passengers.

Agents assist travelers during check-in, boarding, and arrival; review travel documents and issue boarding passes; respond to passenger questions in both languages; and help maintain smooth terminal operations while following airline procedures and safety standards. The position involves working on your feet and moving throughout the shift in a busy airport environment.

Employees must be authorized to work in the United States, pass a background check and drug test, and obtain and maintain required airport security credentials, including a U.S. Customs and Border Protection Seal and airport badge. Shifts are 4 to 5 hours, 4 or 5 days per week, with weekend and holiday availability required. Listed shifts are 6:00 AM–10:30 AM, 8:00 PM–12:30 AM, and 9:00 PM–1:30 AM. The late-night shifts offer an additional $2.00 per hour after 8:00 PM once probation is successfully completed. The hourly rate is $21.50.

The company enforces appearance and grooming standards subject to applicable law and reasonable accommodation requirements. Pacific Aviation describes its workplace as collaborative and inclusive and is an equal opportunity employer.

Requirements

• Fluency in Cantonese and/or Mandarin and English.
• Strong interpersonal and communication skills.
• Computer skills and accurate data-entry ability.
• Ability to remain calm and effective in a busy airport environment.
• Physical ability to stand and move throughout the shift.
• Legal authorization to work in the United States.
• Ability to pass a background check and drug test.
• Ability to obtain and maintain required airport security credentials, including a U.S. Customs and Border Protection Seal and airport badge.
• Availability to work weekends and holidays.
• Ability to work a 4- to 5-hour shift, 4 or 5 days per week.

Responsibilities

• Welcome and assist passengers through check-in, boarding, and arrival processes.
• Review travel documents accurately and issue boarding passes.
• Provide bilingual assistance to travelers with questions or concerns.
• Communicate clearly with passengers, coworkers, and airline staff.
• Help maintain a smooth flow of operations in the terminal.
• Follow airline procedures and safety standards.
• Contribute to a cooperative team focused on respectful, high-quality service.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• Paid training
• Uniform provided
• Referral bonus
• Additional $2.00 per hour for late-night work after 8:00 PM once probation is successfully completed

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed