Airfreight Manager

Hellmann•Chicago, IL

About The Position

The Airfreight Manager manages the air product team in an assigned territory and is responsible for product compliance, working capital, quality, volume and revenue growth, yield, and operating efficiency. The role oversees airfreight operations, financial controls, customer service, vendor relationships, staffing, budgeting, and team development. It also partners with Sales to price services, support customers, explain product analytics, and pursue market opportunities.

Requirements

Bachelor’s degree in Business, Logistics and Supply Chain, Transportation, or a related field; an equivalent combination of education and work experience may be considered.
At least 5–7 years of airfreight experience.
At least 3–5 years of supervisory experience.
Financial acumen and understanding of business drivers.
Results-oriented approach to strategy and execution.
Leadership and professionalism.
Customer focus.
Organizational, time-management, and prioritization skills.
Adaptability and flexibility in a high-pressure environment.
Proficiency with Microsoft Office Suite, email, and the Internet.
Strong written and verbal English communication skills for professional interactions with customers, management, and subordinates.
Ability to calculate figures and amounts such as freight rates, discounts, and percentages.
Analytical and problem-solving skills.
Coaching ability to train, coach, and develop subordinates.

Nice To Haves

Completion of an industry-related course.
Proficiency in world geography, shipping documentation, and Incoterms.

Responsibilities

Directly or indirectly manage air product staff within the assigned territory.
Ensure air product operations comply with internal policies and external government regulations.
Meet working capital targets, including DPO and DSO targets.
Ensure timely and accurate costing, revenue estimates, rating, and invoicing to minimize work in progress, DSO, and bad debt.
Meet internal and customer quality goals and minimum customer service levels through effective procurement and routing.
Achieve air product volume and revenue growth targets and keep product yield within target ranges.
Set product general and customer-specific sell tariffs and spot rates, subject to applicable geographical or functional authority.
Ensure financial and quality controls and audits are completed accurately and on time.
Provide Sales and Network Partners with market-competitive general tariffs for pricing freight-all-kinds opportunities.
Ensure the team develops clear customer-specific operating procedures and certifications, and that staff understand and follow them.
Consult with Sales before agreeing to non-standard services or pricing.
Work with Sales to explain product analytics and develop customer recommendations to reduce costs or improve reliability.
Train and coach Sales on market opportunities, threats, competitive strengths, and approaches to gaining market share.
Manage customer escalations with Sales and serve as a product subject matter expert and executive sponsor for key customers.
Lead or participate in corrective actions to reduce the risk of revenue or profit loss.
Train, certify, and periodically re-certify department employees on product SOPs and the Quality Management System.
Set performance goals, measure performance, and provide regular feedback to direct and indirect reports.
Monitor staffing levels and workload allocation, including talent acquisition and staffing changes.
Develop team members and individuals, and lead succession planning at agent, supervisor, and own levels.
Ensure accurate and timely product budgeting and forecasting for the assigned territory.
Manage vendor and third-party service provider relationships and develop strategic partnerships.
Oversee the quality of cross-docking, consolidation, deconsolidation, and other product activities at company or third-party warehouses.
Assist District or Branch Managers with selecting, measuring, and managing warehouses.
Manage product vendor quality and ensure business continuity if a vendor cannot perform.
Perform other duties as assigned.