Airfreight Manager

Hellmann Worldwide Logistics•Chicago, IL

7d•$140,000 - $155,000

About The Position

The Airfreight Manager manages the air product team for an assigned territory and is accountable for product compliance, working capital, quality outcomes, volume and revenue growth, yield, and operating efficiency. The role oversees airfreight operations and staff, ensures compliance with company policies and government regulations, and maintains customer service and quality standards. The manager sets product and customer-specific tariffs and spot rates, oversees financial controls, budgeting and forecasting, and works with Sales on pricing, market analysis, customer recommendations, and escalations. The role also manages vendor and third-party service provider relationships, supports warehouse operations, develops employees and succession plans, and ensures team training, performance feedback, and staffing needs are addressed. The position supervises up to twelve full-time employees and may supervise temporary employees for projects.

Requirements

Bachelor’s degree in Business, Logistics and Supply Chain, Transportation, or a related field, or an equivalent combination of education and work experience.
At least 5–7 years of airfreight experience.
At least 3–5 years of supervisory experience.
Financial acumen and understanding of business drivers.
Results-oriented approach to strategy and execution.
Leadership and professionalism.
Customer focus, organizational skills, and time management and prioritization abilities.
Adaptability and flexibility in a high-pressure environment.
Proficiency in Microsoft Office Suite, email, and the Internet.
Strong written and verbal English communication skills for professional interactions with customers, management, and subordinates.
Ability to calculate figures and amounts such as freight rates, discounts, and percentages.
Analytical and problem-solving skills.
Coaching skills and ability to train, coach, and develop subordinates.

Nice To Haves

Completion of an industry-related course.
Proficiency in world geography, shipping documentation, and Incoterms.

Responsibilities

Directly or indirectly manage air product staff within the assigned territory.
Ensure air product operations comply with internal policies and external government regulations.
Meet working capital targets, including targets for vendor payment terms and customer receivables on pass-through items.
Oversee timely and accurate costing, revenue estimates, rating, and invoicing to minimize work in progress, days sales outstanding, and bad debt.
Ensure air product operations meet internal and customer quality goals and customer-specific operating procedures.
Maintain minimum customer service levels through effective procurement and routing.
Meet volume and revenue growth targets and maintain product yield within target ranges.
Set product general and customer-specific sell tariffs and spot rates for the assigned territory, subject to applicable geographical or functional oversight.
Ensure financial and quality controls and audits are completed accurately and on time.
Provide Sales and Network Partners with market-competitive general tariffs through a database.
Ensure the team develops clear customer-specific operating documents and certifications, and that staff understand and comply with them.
Consult with Sales before agreement to non-standard services or pricing.
Work with Sales to explain product analytics and develop customer recommendations to reduce costs or improve reliability.
Train and coach Sales on market opportunities and threats, internal capabilities, and approaches to gaining market share.
Manage customer escalations professionally in conjunction with Sales.
Serve as a product subject matter expert in customer communications and as an executive sponsor for key customers.
Lead or participate in corrective actions to mitigate potential revenue or profit loss when business is at risk.
Train, certify, and periodically re-certify department employees on product standard operating procedures and the Quality Management System.
Set performance goals, measure performance, and provide regular informal and formal feedback to direct and indirect reports.
Monitor staffing levels and workload allocation, including talent acquisition and changes to staffing or employee roles.
Develop team members and individuals, and manage succession planning at agent, supervisor, and manager levels.
Ensure accurate and timely product budgeting and forecasting for the assigned territory.
Manage vendor and third-party service provider relationships and develop strategic partnerships as needed.
Oversee the quality of cross-docking, consolidation, deconsolidation, and other product-specific activities in company or third-party warehouses.
Assist District or Branch Managers in selecting, measuring, and managing warehouses.
Manage product vendor quality and ensure business continuity if a vendor cannot perform.
Perform other duties as assigned.