Airfreight Import Export Coordinator

Hellmann Worldwide Logistics•Los Angeles, CA

1d•$31 - $34

About The Position

The Airfreight Import Export Coordinator manages the transportation and compliance of outbound shipments from pickup through customer billing, ensuring service commitments are achieved and company objectives are met. The position handles import and export documentation, compliance, shipment routing and tracking, customer and intercompany billing, and coordination with customers, carriers, brokers, and internal departments. It does not supervise direct reports.

Requirements

Associate’s degree (A.A.) from a two-year college, or an equivalent combination of education and work experience in lieu of the educational requirement.
High school diploma or GED.
Strong organizational skills.
Time management and prioritization skills.
Customer-focused approach.
Adaptability and flexibility in a high-pressure environment.
Interpersonal skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), email, and internet.
Proficient written and verbal communication skills in English.
Ability to calculate figures and amounts such as freight rates, discounts, and other percentages.

Nice To Haves

One to three years of previous freight forwarding industry experience preferred.
Completion of an industry-related course is an asset.
Proficiency in world geography, shipping documentation, and Incoterms preferred.

Responsibilities

Analyze service failures across departments and take action or escalate findings to support timely resolution and prevent recurrence.
Assign tasks to internal departments based on the nature of requests.
Confirm shipment-level profitability and escalate loss-making or low-margin shipments to a supervisor.
Control commercial documentation required for import or export declarations and other regulatory requirements, including AES, DPS, Hazmat, and AMS.
Prepare house airway bill pouches and labels.
Process external billing based on quotations, contract rates, and standard tariffs, and verify additional charges such as trucker waiting time.
Manage export compliance, including Denied Party Screening and AES filing.
Initiate shipment processing and confirm destination-leg routing and tracking events.
Ensure customers are properly set up in the company CRM system, including POAs, credit applications, and billing profiles.
Set up estimated cost and revenue charges based on customer quotations or established contract rates.
Send customer pre-alerts after confirmed arrival at the final port of discharge.
Ensure commercial documentation required for import customs clearance is available and coordinate with internal and external parties to resolve discrepancies.
Pay terminal charges and confirm AMS information and customs clearance status.
Schedule and monitor airport transfers and request delivery to the final consignee.
Create broker arrival notices for internal or external brokers.
Complete customer and intercompany billing and coordinate resolution of billing discrepancies.
Archive shipment-related documents.
Contribute to implementing department procedures to maximize productivity.
Confirm the availability and validity of customer spot or contract rates, including routing, and direct rate inquiries to the pricing department when applicable.
Monitor, assign, and ensure resolution of accounts payable issues within the area of responsibility.
Identify and communicate potential customer leads to Sales.
Perform credit checks before arranging transportation.
Perform other duties as assigned.