Aircraft-On-Ground (AOG) Response Specialist

Alaska Airlines • Seatac, WA

4d • $78,300 - $149,800 • Onsite

About The Position

The AOG Response Specialist resolves Aircraft-on-Ground (AOG) events by developing and executing logistics, sourcing, and procurement solutions for Alaska Airlines. This individual contributor role applies industry expertise to address urgent material needs, collaborates with Engineering and other stakeholders to develop strategies that reduce AOG occurrences, and recommends supply-chain process improvements. The specialist exercises sound judgment, mentors team members, and serves as a subject matter expert in aircraft material logistics, procurement, and sourcing.

At the Professional 2 (intermediate) level, the specialist administers system-wide material support for AOG, deferred maintenance, and heavy maintenance requirements. The role manages requisitions through receipt, issuance of material to aircraft, and return of off-units; reviews technical acceptance and makes recommendations using aircraft technical manuals and material effectivity; partners with Maintenance & Engineering stakeholders to resolve AOG events; tracks material arrival times and reports status changes affecting aircraft ready time; and follows applicable deferred-maintenance regulations and guidelines.

At the Professional 3 (senior) level, the specialist orchestrates system-wide material support, applies deep knowledge to recommend ways to reduce future AOG events, and develops and implements processes and best practices. The role supports training and guides Professional 2 specialists, analyzes shortages and manages replenishment with Material and Repairs Control, and exercises considerable judgment in decisions about non-stock materials for deferred maintenance. Decisions consider location, availability, cost, speed of execution, and overall financial performance. The specialist also maintains a safe and healthy work environment in compliance with the Safety Management System, company policies and procedures, and Federal Regulations.

The role is based in Seattle - Hub. It is full-time, regular, and non-exempt. The stated annual salary ranges are $78,300–$117,450 for AOG Specialist and $99,850–$149,800 for Sr. AOG Specialist.

Requirements

• At Professional 2: 2 years of experience in a material support department, such as stores, repairs, purchasing, material control, or maintenance; airline or third-party maintenance vendor experience is preferred.
• At Professional 3: 4 years of experience in a material support department, such as stores, repairs, purchasing, material control, or maintenance; airline or third-party maintenance vendor experience is preferred.
• At Professional 3: Ability to work independently with minimal supervision in all areas of responsibility.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Detail-oriented and highly organized, with the ability to prioritize and work independently with limited guidance in a fast-paced environment.
• Effective verbal, written, and listening communication skills.
• Comfort interfacing with all levels within the Maintenance & Engineering organization.
• At all levels: Bachelor's degree or an additional 2 years of relevant training or experience in lieu of the degree.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.
• Embody the values of owning safety, doing the right thing, being caring and kind, and delivering performance.

Nice To Haves

• Experience in procurement and logistics.
• Knowledge of transportation of aircraft materials.
• Illustrated Parts Catalogue (IPC) proficiency and proficiency with other related aircraft manuals.
• At Professional 3: Leadership or supervisory experience.

Responsibilities

• Administer or orchestrate system-wide material support for AOG, deferred maintenance, and heavy maintenance requirements.
• Manage requisitions through receipt, issuance of material to aircraft, and return of off-units.
• Review technical acceptance and recommend aircraft material using technical manuals and material effectivity to ensure compliance with maintenance manual references.
• Partner with Maintenance & Engineering stakeholders and mandated programs to resolve AOG events.
• Manage material arrival times for the Maintenance Operations Manager on duty and immediately report changes affecting aircraft ready time (ETR).
• Maintain awareness of regulations and limitations for deferred maintenance items under MEL, CDL, PLT, and Borrowed Part guidelines documented in the GPM.
• Apply AOG material expertise to recommend ways to reduce future AOG events.
• Develop and implement processes, procedures, and best practices to improve material requirement support.
• Assist leadership in training AOG Response Specialist II team members and guide them on sourcing, procurement, and logistics.
• Analyze material shortages and manage replenishment activities with Material and Repairs Control to source and deliver quality materials.
• Make sourcing decisions that consider location, availability, cost, speed of execution, and overall financial performance.
• Exercise judgment in decisions regarding non-stock materials required for deferred maintenance.
• Maintain a safe and healthy work environment in compliance with SMS, company policies and procedures, and Federal Regulations.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air.
• Medical, dental, and vision benefits.
• 401(k) match program.
• Annual bonus plans.
• Holiday and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level