AOG Dispatcher

Yingling Aviation Inc • Wichita, KS

7h • Onsite

About The Position

The AOG Dispatcher is the single point of coordination for every MRT job, from the initial customer call through the technician’s return. Based at Yingling Aviation’s Wichita facility, the Dispatcher assigns the nearest qualified technician, helps confirm required tooling is available and ready to ship before departure, keeps customers informed, and ensures work orders are accurately created in the company system. The position is the operational link among customers, AOG technicians, Customer Operations, Materials, and Quality Assurance Inspector.

The Dispatcher receives AOG requests, gathers aircraft and customer details, contacts qualified and available technicians, and authorizes dispatch after the customer returns required work authorization forms. The role provides customers with technician ETAs and contact details; opens work orders; distributes assignment information to relevant teams; maintains technician availability and location schedules; coordinates service vans when applicable; and manages itinerary changes, delays, and returns. The Dispatcher also helps technicians obtain tooling, test equipment, and parts, coordinates shipments to job sites, tracks deliveries, records tooling and equipment shortfalls, and maintains dispatch logs and reporting. The role must follow Yingling Aviation’s Repair Station and Quality Manual and Capabilities List and escalate scope changes, delays, and customer concerns to the MRT Manager or AOG Manager as specified.

Requirements

• High school diploma or equivalent.
• Two or more years of experience in dispatch, scheduling, or operations coordination; aviation, field service, or logistics experience is preferred.
• Working knowledge of aircraft maintenance terminology, or the ability to learn it quickly.
• Proficiency with Microsoft Office and ERP or scheduling software.
• Strong written and verbal communication skills and sound judgment under time pressure.
• Availability to participate in a rotating after-hours and weekend on-call schedule.

Nice To Haves

• Experience on an AOG desk or in a Part 145 repair station environment.
• Familiarity with business aviation aircraft types such as Citation, King Air, Learjet, and Challenger.
• Experience with Corridor or a similar MRO ERP system.
• A&P certificate.

Responsibilities

• Receive AOG requests by phone or email and capture aircraft location, discrepancies, and customer contact information.
• Contact the nearest qualified, available technicians in accordance with the AOG dispatch rule.
• Authorize technicians to dispatch after required work authorization forms are returned by the customer.
• Provide customers with technician ETAs and contact information.
• Open work orders using information provided by the customer on the work authorization.
• Report customer, work order number, assigned technicians, and location to the AOG Manager, operations support specialist, Parts, and QA after opening a work order.
• Become familiar with Yingling Aviation’s RSQM and Capabilities List, including revisions, and maintain compliance with both.
• Maintain the technician availability schedule and document technician status and in-work locations.
• Coordinate use of MRT service vans and track their location and availability when applicable.
• Manage itinerary changes, delays, and returns as jobs evolve in the field.
• Escalate scope changes, delays, and customer concerns to the MRT Manager or AOG Manager, as applicable.
• Assist technicians with confirming required tooling and test equipment availability within internal departments.
• Coordinate sending required tooling and test equipment to job sites.
• Help technicians coordinate with the Parts Department to source and ship parts to job sites and track shipments through delivery.
• Log tooling and equipment shortfalls that delay or prevent a job and report them to the AOG Manager.
• Maintain dispatch logs and support reporting on response time, travel distance, dispatch-rule compliance, and job volume by customer.
• Participate in a rotating after-hours and weekend on-call schedule.

Benefits

• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Investment in training, including courses such as FlightSafety (FSI).
• Opportunities for professional growth and development on a published pay ladder.
• A dynamic, supportive team culture that values innovation and collaboration.
• Shift differential where the department runs the shift: +$2.00 per hour on 2nd shift and +$3.00 per hour on 7th shift. The 7th shift works 36 hours and is paid for 40, with the $3.00 differential applying to all 40 paid hours.
• A $2,500 sign-on bonus for A&P mechanics and A&P leads.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED