AOG Support Specialist

Cyient•East Hartford, CT

About The Position

When an Aircraft on Ground (AOG) event occurs, the AOG Support Specialist works with the airline to ensure spare parts are promptly delivered to the requestor by following team-oriented standard work documents and processes. The role uses SAP, Microsoft Dynamics, and Microsoft Office to initiate deliveries and audit part tracking through arrival at the customer location. It also involves consulting engine manuals for GTF, OCE, and V2500 engine programs to analyze customer and ATA code corrections; providing weekly status reports on existing AOG events to the SOW Author; and identifying process improvements for CYIENT peers. Standard work is updated and followed with each iteration. The specialist expedites confirmed AOG spare-parts orders with the warehouse team and keeps the airline customer informed throughout the process. The position also includes purchasing activities: identifying and evaluating suppliers against standards for price, quality, timing, and supply reliability; assessing supplier products for specification and quality compliance; evaluating bids and negotiating prices and delivery conditions within established authority; coordinating purchasing with current and anticipated demand; and monitoring supplier quality, delivery timelines, purchase-order status, and communications with internal customers.

Requirements

Strong customer service skills.
Ability to interact and communicate with all levels of the organization, including management, coworkers, and customers.
Proficiency with Microsoft Office programs.
Typically requires two to four years of experience.
Bachelor's degree in engineering or equivalent education/experience preferred.

Nice To Haves

Experience with Microsoft Dynamics and SAP.
VBA coding and Excel macroinstruction experience.
Bachelor's degree in engineering or equivalent education/experience.

Responsibilities

Coordinate with the airline to arrange prompt delivery of spare parts during AOG events.
Use SAP, Microsoft Dynamics, and Microsoft Office to initiate delivery processes and track parts through arrival at the customer location.
Consult engine manuals for GTF, OCE, and V2500 programs to analyze customer and ATA code corrections.
Provide the SOW Author with weekly reports on existing AOG events and their resolution status.
Identify process improvements and share ideas with CYIENT peers; update and follow standard work with each iteration.
Expedite confirmed AOG spare-parts orders with the warehouse team and keep airline customers informed of order status.
Identify, research, and evaluate suppliers based on price, quality, timing, and reliability of supply.
Evaluate sales, promotional campaigns, and other opportunities to obtain reduced prices.
Assess supplier products for compliance with specifications and organizational quality standards.
Analyze supplier bids, tenders, proposals, and quotations; negotiate prices and delivery conditions; and commit to purchases within established authority.
Coordinate purchasing activities with current and anticipated demand by interpreting inventory requests, production schedules, purchase requisitions, orders, and related documents.
Monitor the quality and timeliness of supplied goods and materials, follow up on purchase-order status with vendors, and communicate order status to internal customers.